Senior Sales Manager

About the Job

We are looking for a results-driven Senior Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities

Operations & Sales Management

• Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.

• Set, track, and achieve sales and performance KPIs, ensuring SLA adherence.

• Establish and maintain strong client relationships, acting as the primary point of contact for engagement and reporting.

• Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes.

• Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations.

Team Leadership & Performance Management

• Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.

• Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities.

• Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics.

• Implement employee development initiatives such as mentoring and career progression plans.

• Hire and onboard team leads and managers, ensuring smooth induction and integration into operations.

Client & Stakeholder Management

• Build strong partnerships with clients by ensuring operational alignment with their expectati

ons.

• Conduct weekly and monthly review meetings to track progress and identify areas of improvement.

• Implement escalation and governance models to streamline communication and issue resolution.

• Collaborate with internal departments to enhance service delivery and operational efficiency.

Process Improvement & Compliance

• Identify and drive continuous improvement initiatives to optimize sales and service quality.

• Ensure compliance with audit requirements, security policies, and operational standards.

• Develop and enforce best practices to maintain high levels of employee and customer satisfaction.

ISMS Responsibilities:

Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;

Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;

Ensure the safeguarding of information in their possession;

Accepts responsibilities for the operation and protection of information assets and Perform the work as delegated by the by the Function Head

Desires Skills and Experience:

Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.

Experience in managing a larger team span of 200-250 telecallers.

Prior experience in managing large sales teams in a contact center environment.

Familiarity with CRM tools and sales analytics platforms.

Strong leadership and team management skills.

Proven track record in B2C sales, tele-sales, and contact center operations.

Ability to analyze data, solve problems, and drive performance improvements.

Excellent communication (verbal & written) and interpersonal skills.

High level of integrity, action orientation, and perseverance.

Strong financial acumen and ability to manage P&L metrics.

Ability to handle sales pressure, motivate teams, and drive results.

What do we offer

Opportunity to earn good incentives

Endless growth opportunity

GMC – Group Medical

CoverageGroup

Personal Accident Insurance

Gratuity

Wellness programs

Interested candidates can directly share their updated resume at [Confidential Information]