Senior QA Engineer

Company Overview

NetZen AI is an AI-powered productivity platform that provides real-time technical support through multiple touchpoints including desktop agents, web chatbots, Chrome extensions, and SaaS platforms. The technology stack spans across modern web frameworks, AI/ML services, and enterprise-grade infrastructure.

Company is located in Canada in EST time zone. The candidate should be available to work between 6:30PM to 10:30PM IST Mon-Fri to ensure overlap with the team in Canada.

Position: Senior QA Engineer

Role Overview

We're seeking an experienced QA Tester with strong IT helpdesk domain knowledge.

Required Experience

• 3+ years of QA/testing experience in IT helpdesk or support desk environments like Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow or similar.
• Experience testing SaaS B2B enterprise software
• Understanding of IT support workflows, ticket lifecycle, and support agent operations

Technical Skills

• Testing Methodologies: Manual testing, test case design, regression testing, exploratory testing

Work Environment

• Fully Remote
• Collaborative team environment
• Opportunity to work with cutting-edge AI technology
• Direct impact on enterprise customer experience

Educational Requirement

• Bachelor's or Master's degree in STEM