Senior Product Manager, Customer Data Platform

Senior Product Manager, Customer Data Platform (CDP)

Why should you choose us

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry's pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let's build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

About the Job: Rakuten Mobile is at the forefront of data-driven innovation. Having successfully implemented robust data platforms and AI orchestration layer, we are now entering a phase of rapid expansion. We are seeking a Senior Data Platform Manager to act as a bridge between high-level business strategy and technical execution.

In this role, you will own the product roadmap for our data platforms (including CDP), driving adoption across Rakuten BUs, external clients, while continuously enhancing the platform's capabilities to fuel next-generation AI/ML initiatives.

Primary Responsibilities:

• Product Ownership: Lead the end-to-end strategy, roadmap, and delivery lifecycle for data platforms (CDP).
• Strategic Collaboration: Act as the primary technical partner to business stakeholders, data scientists, and engineering teams to identify opportunities for data-driven growth.
• Technical Literacy: Convert complex business requirements into clear, actionable technical user stories and sprint tasks for engineering teams.
• Platform Architecture: Oversee the development of scalable data pipelines and curated datasets, ensuring they are optimized for high-performance AI/ML consumption.
• Data Governance & Quality: Champion the creation of well-modeled, discoverable, and reliable data assets that support specific, high-impact business use cases.

Required Qualifications:

Education: B.Tech, M.Tech/MS (optional)

Experience:

7+ years of experience in Product Management and Data Engineering

Technical Proficiency:

• Experience in managing platform development across the SDLC
• Experience with data modeling, warehousing and designing ETL/ ELT pipelines
• Experience with SQL
• Experience in modern scripting or programming language, such as Python, Java, Scala, or NodeJS

Preferred Experience (previous):

Roles: Product/ Technical Manager, Data Engineering

Industries: Tech/ Telecom/Consulting

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.