Senior Process Associate

What You Will Do:

• Lead end-to-end investigations into cryptocurrency fraud (scams, phishing, ATOs, rug pulls, laundering)

• Conduct blockchain tracing and attribution using tools like Chainalysis, TRM Labs, and Elliptic

• Perform OSINT and link analysis to identify fraud networks and bad actors

• Produce high-quality investigation reports for internal and external stakeholders

• Monitor real-time alerts, transactions, and suspicious activities across crypto platforms

• Perform BAU investigations including alert reviews, account activity checks, and wallet risk assessments

• Identify and flag anomalous behavior using predefined rules and risk signals

• Ensure timely handling of daily fraud queues while maintaining quality standards

• Conduct initial triage of fraud alerts and cases, prioritizing based on risk, exposure, and urgency

• Escalate high-risk or complex cases to senior stakeholders, compliance, or law enforcement

• Drive rapid response actions (account freezes, transaction blocking, wallet blacklisting) to minimize loss

• Coordinate with internal teams during live fraud incidents or breaches

• Provide fraud investigation support to customer support, risk, and operations teams

• Act as a point of contact for fraud-related queries and escalations

• Assist victims and internal teams with case updates, evidence gathering, and resolution steps

• Mentor junior investigators and review frontline case decisions

• Partner with AML/KYC teams for regulatory adherence

• Draft and support Suspicious Activity Reports (SARs)

• Liaise with law enforcement and regulatory bodies when required

• Identify emerging fraud trends, typologies, and attack vectors

• Conduct wallet clustering, transaction pattern analysis, and behavioral profiling

• Contribute to fraud prevention strategies, detection rules, and process improvements

What You Will Need:

• 4–8+ years in fraud investigations, financial crime, or crypto risk

• Strong experience in frontline fraud monitoring, BAU operations, and escalation handling

• Experience in fintech, crypto exchanges, or financial institutions preferred

• Proficiency in blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)

• Strong understanding of crypto ecosystems (BTC, ETH, DeFi, wallets, bridges)

• Familiarity with case management systems and alert monitoring tools

• Strong triage and decision-making under pressure

• Ability to handle high-volume queues with accuracy

• Excellent analytical and investigative skills

• Clear communication and stakeholder management

What Would Be Nice To Have:

• Experience in FinTech / Crypto exchanges / Payment gateways

• Must have a bachelor's degree in any stream from a recognized university

• Certified Fraud Examiner (CFE)

• CAMS (Certified Anti-Money Laundering Specialist)

• Blockchain certifications (e.g., Chainalysis Reactor Certification