Senior People Ops Specialist

About The Job

Who are we

RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models. Our audience engagement platform includes creative strategy and execution. We handle 5 million mobile ad requests per second from over 10 billion devices, driving performance for both publishers and brands. We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.

Role Overview

This role is the senior execution lead for People Operations at our Bangalore office, responsible for owning and scaling core People Ops processes across the India entity with a focus on accuracy, compliance, and speed. It owns day-to-day HR operations end-to-end – onboarding, offboarding, employee lifecycle changes, BambooHR data integrity, and India compliance documentation – while partnering closely with Talent Acquisition on hiring coordination and onboarding readiness.

The role plays a key part in maintaining BambooHR as the single source of truth, improving process efficiency, and ensuring audit readiness across BGV, POSH documentation, and statutory record-keeping. It also owns workforce reporting, performance cycle execution in Lattice, and continuous process improvements to enable faster, more consistent execution across US ↔ India coordination.

By owning operational execution with the maturity to operate independently, design SOPs, and resolve ambiguity without escalation – this role reduces operational drag, minimizes risk, and improves data accuracy, enabling HR leadership to focus on more strategic priorities.

Key Responsibilities

HR Operations & Employee Lifecycle

• Own end-to-end onboarding — from offer letter generation to Day 1 readiness: documentation, system setup, kit distribution, IT coordination, ID and access cards, and induction scheduling
• Manage complete offboarding lifecycle: exit documentation, asset recovery, full and final settlement coordination, HRIS deactivation, and alumni communication
• Draft, generate, and manage all employment letters: offer letters, appointment letters, confirmation letters, increment and revision letters, promotion letters, relieving letters, experience letters, and any ad hoc correspondence — with zero errors and same-day SLAs
• Track and close probation reviews, generate confirmation communications, and ensure all documentation is complete and filed correctly in BambooHR
• Coordinate background verification (BGV) end-to-end with external vendors — initiation, follow-up, escalation, and closure; flag any discrepancies to the Head of People immediately
• Manage new joiner asset mapping: laptop allocation, business cards, access cards, ID issuance, and office readiness — coordinated with IT and Admin before Day 1
• Administer employee movement records: transfers, promotions, role changes, and reporting line updates — all reflected accurately and on time across HRIS and all integrated HR platforms
  
  

Compensation Structure, Letters & Offer Administration

• Prepare CTC breakdowns and compensation structures for new hires and revised offers — aligned to bands approved by the Head of People
• Generate all compensation and status-change letters with accuracy and speed: salary revision letters, promotion letters, counter-offer letters, transfer letters, role-change letters, and any other formal HR correspondence
• Maintain a structured offer tracker — from offer extended to offer accepted or declined — and flag aging offers to the hiring team immediately
• Support annual compensation review administration: data collation, letter generation, and HRIS updates post review cycle
• Ensure all compensation-related changes are reflected in payroll inputs within the same month they are effective
  
  

Insurance, Benefits & Vendor Management

• Own group health insurance (GMC) and group personal accident (GPA) administration: enrolment of new joiners and dependants, mid-year additions and deletions, claim support, and annual renewal coordination with broker and insurer
• Manage life insurance and term insurance policy administration — coordinate with broker or insurer for issuance, nominations, and beneficiary updates
• Onboard and manage all external HR vendors: background verification partners, insurance brokers, travel management companies, engagement and event vendors, and gift and goodies suppliers
• Drive vendor performance against agreed SLAs — escalate delays, flag poor service, and proactively renegotiate or replace vendors where quality is not meeting the bar
• Process and reconcile all vendor invoices in coordination with Finance — ensure timely payments, accurate cost allocation, and vendor payment hygiene
• Manage business travel logistics: approval workflows, booking coordination, advance management, and post travel expense and reimbursement reconciliation
  
  

Employee Data Management, HRIS & Platform Integration

• Own BambooHR as the single source of truth for all employee data — zero tolerance for stale, inaccurate, or incomplete records
• Run regular data audits across BambooHR: reporting lines, employment status, compensation data, document uploads, emergency contact information, and position mapping
• Manage integration and data accuracy across all HR platforms — BambooHR, Lattice, Greenhouse, and any other connected people tools — ensuring consistent and up-to-date employee records across systems
• Proactively identify data mismatches between platforms, flag them to the relevant Sr. HRBP or Head of People, and drive resolution within agreed timelines
• Support integration workflows between BambooHR and Lattice for performance cycle accuracy, and between BambooHR and Greenhouse for seamless onboarding data transfer
• Maintain structured employee document repositories: signed offer letters, appointment letters, BGV reports, compliance declarations, PIP documentation, and exit records
  
  

Governance, Reporting & HR Analytics

• Build and maintain a comprehensive HR governance calendar — all compliance filings, renewal deadlines, policy review dates, and audit timelines tracked proactively with zero misses
• Prepare and deliver recurring workforce reports on a weekly and monthly cadence: headcount reports (by team, location, and function), attrition reports (voluntary, involuntary, and regretted attrition), tenure distribution, new joiner and exit trackers, and open position reports
• Generate ad hoc workforce reports for the Head of People and senior leadership — high accuracy, same-day or next-day turnaround as a standard
• Maintain a live HR dashboard in Google Sheets or BambooHR reporting covering key people metrics: headcount, attrition rate, average tenure, probation completion rate, and offer acceptance rate
• Support internal and external HR audits — prepare data packs, documentation, and reconciliation reports with accuracy and speed
• Track and report on engagement survey participation, pulse survey results, and R&R program outcomes — present trend analysis to the Head of People on a monthly basis
  
  

Employee Engagement & Experience Operations (Extended role)

• Plan and execute monthly and quarterly engagement initiatives, R&R (Rewards and Recognition) programs, team celebrations, and townhalls — end-to-end ownership from concept through execution and post-event wrap-up
• Manage the annual engagement calendar: festivals, milestone celebrations, sports events, offsites, and company wide programs — coordinated with the Head of People
• Curate and manage onboarding kit design, procurement, inventory, and distribution — first impressions matter and this role owns them
• Run pulse surveys: design, distribute, collate responses, and present findings to the Head of People with trend data and actionable insights
• Manage office logistics: supply procurement, stationery, pantry coordination, and vendor management for day-to day office operations at the Bangalore office
  
  

POSH Compliance & Working with the Compliance Team

• Ensure full POSH (Prevention of Sexual Harassment) compliance for the Bangalore office: maintain the Internal Committee (IC) roster, support IC meetings, track complaint records, and ensure annual POSH training completion is documented for 100% of employees
• Work closely with the compliance team to manage all statutory HR compliance obligations: Shops and Establishments Act registration and renewals, POSH annual report filing, professional tax registration, and any other labour law requirements applicable to the Bangalore office
• Maintain a live compliance calendar in coordination with the compliance team — proactively track every filing deadline, renewal, and audit requirement with adequate lead time
• Support the compliance team during internal and external audits — prepare all HR-related data packs, documentation, and evidence files with accuracy and within agreed timelines
• Flag emerging compliance risks or regulatory changes in Indian labour law to the Head of People and compliance team as soon as they are identified
  
  

Required Skills / Experience

Experience

• 4–7 years of experience in HR Operations, People Ops, or a closely related HR generalist role
• Mandatory: experience in a startup, scale-up, or hyper-growth environment — you have operated without a large team, built things from scratch, and moved at pace
• Hands-on experience with BambooHR (or similar HRIS) — you can navigate, audit, report, and configure without training
• Working knowledge of Lattice or an equivalent performance management tool is a strong plus
• Demonstrated ownership of payroll input preparation, statutory compliance (PF, ESI, TDS, Gratuity), and gratuity fund management
• Experience managing group insurance (GMC/GPA), NPS, and statutory benefits administration
• Solid working knowledge of Indian labour laws: Shops and Establishments Act, POSH Act, Maternity Benefit Act, Payment of Gratuity Act, and applicable wage codes
• Experience managing and coordinating with external HR vendors: BGV partners, insurance brokers, payroll vendors, and engagement/event suppliers
• Demonstrated ability to generate HR reports, maintain people dashboards, and present data-driven insights to leadership
• Experience in a startup, scale-up, or hyper-growth environment – has operated without a large team and moved at pace
• Strong attention to detail with a track record of handling sensitive and confidential information accurately
• Highly organized, with the demonstrated ability to manage multiple workstreams, follow up consistently, and meet deadlines without being chased
• Comfortable operating in a fast-paced environment with a focus on execution, responsiveness, accuracy, and sound judgement under pressure
• Demonstrated ownership of onboarding, offboarding, and employee lifecycle processes end-to-end
• Strong reporting and data tracking experience – advanced Google Sheets / Excel proficiency including pivots, lookups, and data validation
• Strong written and verbal communication, with the ability to coordinate effectively across stakeholders, time zones, and seniority levels
• Demonstrated ownership and reliability, with a proactive approach to completing tasks, designing SOPs, and improving processes over time
• Bachelor's degree in HR, Business Administration, Commerce, or a related field
  
  

Technical Skills

• BambooHR — advanced proficiency: employee records, workflows, custom fields, reporting, and data audits
• Lattice — working familiarity with performance review cycles, goal tracking, and data exports
• Greenhouse or equivalent ATS — supporting hiring ops and onboarding coordination
• Google Workspace — Sheets, Docs, Slides, Calendar (used daily); advanced Sheets skills including pivot tables, VLOOKUP, and data validation
• HR analytics: attrition tracking, headcount reporting, engagement data, and trend visualisation
• Comfort with HRIS-to-HRIS data integration workflows and cross-platform data reconciliation