Simplilearn is the world's #1 live online training company focused on digital skills. Founded in 2010, with offices in San Francisco, California, and Bangalore, India, and backed by the Blackstone Group, we drive talent transformation for over 500 global organizations, including Amazon, Bosch, Dell, and EY.
We are disrupting the talent development market with our one-of-a-kind online subscription product, Simplilearn Learning Hub+, which enables organizations to offer their workforce unlimited live and interactive learning led by experts, along with a comprehensive library of on-demand content and hands-on projects—all in one single plan.
Our award-winning content and curriculum, designed and updated by renowned industry and academic experts, cover all the digital skills required by organizations, including AI, ML, Data Science, Cyber Security, Software Engineering, Project Management, and more. We are authorized training partners for over 15 certification bodies, including PMI, PeopleCert, Scaled Agile, and industry partners of AWS, Microsoft, and more.
Our goal is to enable organizations to deliver a highly impactful and engaging learning experience to their workforce, driving talent transformation for business success.
Job Description
The TechOps Engineer will play a key role in supporting and improving Simplilearn's internal systems, with a primary focus on HubSpot CRM, Order Management Systems (e.g., Ordeway), and SaaS-based LMS platforms such as Canvas. The role demands hands-on experience with system integration, scripting, and automation to optimize workflows across Sales, Finance, LMS, and Product functions.
You will be responsible for building and maintaining reliable integrations between platforms, resolving data flow issues, and helping various teams automate and streamline business operations.
Key Responsibilities
Configure and maintain CRM [ Ex: HubSpot , Salesforce ] with customized workflows, properties, and automation.
Administer and support Ordeway or equivalent order management/billing platforms.
Debug existing CRM, LMS (Canvas or similar) to ensure seamless data flow.
Troubleshoot and resolve sync errors, API failures, and cross-system data issues.
Build and maintain middleware scripts or low-code automation workflows across platforms.
Collaborate with SalesOps, Finance, Engineering, and Product teams to address tech operations needs.
Maintain clear documentation of all system integrations, workflows, and standard operating procedures.
Ensure data integrity, perform regular audits, and establish monitoring for critical processes.
Proactively identify opportunities to automate manual processes and improve operational efficiency.
Experience Required
3–6 years of experience in TechOps, Business Systems, or CRM/ERP support roles.
Strong hands-on experience in HubSpot CRM configuration and automation.
Experience with Ordeway or any modern order management/billing system.
Working knowledge of Canvas or similar SaaS-based Learning Management Systems (LMS).
Proven experience integrating third-party applications using REST APIs and webhooks.
Familiarity with automation tools like Zapier or custom workflow scripts.
