Senior Operations Manager

About Us:

Visit Health is a rapidly growing India-based health-tech company that provides integrated primary healthcare and employee wellness services through its digital platform. we offer OPD benefits, teleconsultations, diagnostics, medicine delivery, and wellness programs to corporate employees, SMEs, and insurers via a large cashless network of healthcare providers.

We are looking for a Senior Manager Operations to join our high energy team, you will have a direct impact on the Operations framework. You'll lead a high-energy team that's scaling across all functions. Pushing high quality Operations Management while also balancing the pros/cons of speed/quality will be critical.

As part of your day-to-day work, you will

Building long term relationship with key clients.

Increasing existing volumes by interacting regularly with client's and also helping the sales team by cross selling and upselling the service or product

Monitoring all the set SLA's by periodical reviews with different stakeholders

Act as point of contact for complaints or grievance management Must Haves

Ensuring the medical appointments scheduling within TAT of 4 hours

Arranging monthly/weekly review calls with the Insurer

Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies

Ensuring regular MIS flow to the Insurer as per the required format and data

Make sure the medical reports TAT targets are met month on month.

Escort the HNI customers for their medical check-up as and if required

Must Have's

Graduate/Post Graduate with Minimum 7-10 years of experience in client management preferably in Insurance/ TPA industry

Good understanding of Life Insurance operations

Good Knowledge of MS Office

Strong process & team management skills

Salary Range - 12 - 13 LPA - Depends on current skillset and past experience.

Interested candidates can share their resumes to [Confidential Information]

Thank You!