Job Description (IFM/Asset Services Support - Facility Management):
- Support business needs based on the Scope of Work (SOW) and ensure smooth operations across multiple client sites.
- Build and maintain strong client relationships and manage service partners effectively.
- Oversee team management and coordination with the C&W site team to ensure service quality.
- Deliver quality, prompt, and courteous management services to support customer business needs within a safe working environment.
- Develop and drive comprehensive plans for facilities operations, setting and maintaining service standards.
- Establish operational procedures and roll out to ensure consistency across sites.
- Manage all Mechanical, Electrical, Plumbing (MEP) installations, civil works, and facility-related issues.
- Identify challenges and escalate to clients as needed to support remedial actions.
- Manage and coordinate housekeeping services, pest control, indoor plants, security, food vendors, and other third-party service providers.
- Maintain vendor-client relationships, ensuring smooth operations and regular reviews.
- Supervise large teams, providing training and guidance for site staff.
- Monitor expenses, track budgets, and process bills efficiently to control costs.
- Ensure timely addressing of facility requests through regular communication with all staff levels.
- Coordinate internal and external audits related to facilities, ensuring compliance with standards.
- Organize employee engagement activities to enhance employee experience and morale.
- Conduct regular facility inspections and walkthroughs, taking corrective actions when necessary.
- Apply and enforce contractual obligations, policies, and procedures.
- Track energy consumption and implement optimization initiatives.
- Prepare and submit monthly/quarterly management reports to the client.
- Develop and implement Standard Operating Procedures (SOPs) and site-specific procedures for all activities.
- Manage invoicing and payment collection from clients and ensure timely processing of vendor payments and staff salaries.
- Provide timely management reporting to stakeholders and city leads.
- Continuously implement best practices and innovations to enhance operational efficiency.
