Job Description
Job Title: Senior Manager - Operation Technology & Strategy ___________________________________________________________________________ About JLL: We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Job Description: We are seeking a highly skilled and visionary MS Power Platform & Copilot Studio expert with 712 years of experience in automation, low-code application development, and AI-driven process transformation. You will act as the strategic bridge between business operations and digital innovationdesigning, developing, configuring, and deploying advanced Power Platform solutions, Copilot-based process assistants, and generative AI-driven automation. Your focus will be on enabling rapid business transformation through low-code development, conversational bots, AI agents, and seamless SaaS integration. This is an individual contributor role requiring deep technical expertise, strong solution design skills, and the ability to partner with cross-functional teams to deliver enterprise-grade automation solutions. Key Responsibilities Business Analysis & Solution Design Requirements Management Gather, refine, and prioritize business requirements; translate them into actionable designs for Power Apps, Power Automate flows, AI-powered copilots, and virtual agents. Process Optimization Analyze existing workflows and identify opportunities to automate or enhance via Power Platform and Copilot Studio capabilities. Solution Documentation Produce clear business requirement documents, functional specifications, and user stories for AI-enhanced business process solutions.
Technical Collaboration Work closely with Power Platform developers, architects, and IT teams to ensure solutions align with best practices for security, scalability, and maintainability. Quality Assurance Lead and support SIT/UAT cycles for Power Platform applications and AI copilots, ensuring they meet requirements and deliver measurable business outcomes. Innovation Leadership Drive adoption of generative AI features, custom connectors, and AI Builder components to expand solution capabilities. Stakeholder Management Engage and manage relationships with business leaders, technology partners, and end-users to ensure success. Continuous Learning Stay current on new features in Power Platform, Copilot Studio, AI Builder, and related Microsoft technologies. Development & Configuration Solution Development Design and build enterprise-grade applications using Power Apps (Canvas & Modeldriven), Power Automate, Power BI, Power Pages, and Copilot Studio. AI Integration Configure AI Builder models, Copilot prompts, and agentic workflows to deliver intelligent automation and conversational capabilities. Custom Connectors & APIs Develop and integrate custom connectors, REST APIs, and third-party services into Power Platform solutions. Dataverse Configuration Architect and configure Dataverse tables, relationships, business rules, and security roles for scalable solutions. Automation Workflows Configure robust process automation using Power Automate for approvals, integrations, and event-driven processes. POC & Prototype Development Rapidly create Proof-of-Concepts to validate business ideas and showcase capabilities for adoption. Security & Governance Compliance Apply DLP policies, environment strategies, and security best practices for enterprise deployments. Performance Optimization Monitor and refine application and flow performance; apply analytics for continuous improvement. Deployment & Support Handle solution packaging, deployment pipelines, and post-go-live support in alignment with DevOps practices. User Enablement Develop training materials, in-app guidance, and knowledge base documentation to support solution adoption.
Education & Experience Bachelor's degree in computer science, Engineering, or related technical field. 710 years of experience in business analysis, low-code solution development, or automation project delivery. Expert-level proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, AI Builder, Power Pages). Direct experience with Copilot Studiodesigning AI-powered business assistants and conversational experiences. Strong understanding of SaaS integration and governance. Agile delivery experience. Technical Expertise Microsoft Certification in Power Platform (PL-400 or PL-600 preferred). Advanced skills in Dataverse data modeling, AI Builder, Copilot integration, and custom connector development. Experience embedding Power Platform apps into Microsoft 365/Dynamics ecosystems. Familiarity with generative AI concepts, prompt engineering, and agent-based automation. Proficiency in Python, SQL, or VBA for advanced data and business process automation. Ideal Candidate Attributes Strategic thinker with a focus on hands-on delivery and measurable impact. Passionate about automation, AI innovation, and rapid low-code configuration. Strong analytical and problem-solving abilities. Excellent communication skills for a cross-functional environment. Adaptable, self-driven, and able to thrive in fast-paced technology ecosystems.
Certifications (Good to Have) CBAP (Business Analysis Professional) Power Platform Developer (PL-400), Solution Architect (PL-600) Copilot Studio/Conversational AI certifications Product Owner / Agile certifications
