Senior Manager/Manager- KAM

About the role

We are looking for a driven and aggressive BD & KAM professional to manage and grow our D2C client relationships. As the single point of contact for assigned accounts, you will own the full client lifecycle - from sales and volume expansion to CX, collections, and billing dispute resolution. You will work directly with CXO and Ops leadership on the client side, making this a high-visibility, high-impact role.

Key Responsibilities

• Own and expand share of wallet (SOW) by aggressively converting and retaining D2C clients and capturing volume from competitors

• Serve as the single POC for assigned accounts, managing end-to-end relationships across sales, CX, collections, and billing disputes

• Engage directly with CXO and Ops Head stakeholders on the client side to align on business objectives and service levels

• Proactively monitor account performance on an ongoing basis; anticipate service gaps or delivery risks early and loop in the internal operations team for support before issues escalate into potential business loss

• Track client health metrics, identify churn risk early, and execute retention strategies proactively

• Drive volume uptake by identifying upsell and cross-sell opportunities within the existing account base

• Collaborate with internal ops, finance, and CX teams to resolve client issues swiftly

• Travel within the southern region for client visits and relationship-building as required

What we are looking for

• 5-8 years of experience in business development, key account management, or client-facing sales roles -preferably in logistics, e-commerce.

• Proven track record of SOW growth, competitor displacement, or large-account retention

• Strong communication and negotiation skills - comfortable with CXO-level conversations

• Solid Excel skills for data tracking, reporting, and client presentations

• Self-starter with a hunter mindset; ability to work autonomously under pressure

• Willingness to travel across the southern region