Senior Manager, Customer Success

About Toyota Connected:

If you want to change the way the world works, transform the automotive industry and

positively impact others on a global scale, then Toyota Connected is the right place for you!

Withn our collaborative, fastpaced environment we focus on continual improvement and

work in a highly iterative way to deliver exceptional value in the form of connected products

and services that wow and delight our customers and the world around us.

Job Description:

• 8+ years of validated experience, with strong sales/relationship management/ account management experience, in the IT Industry
• Significant experience in successfully pursuing and closing large enterprise level deals while successfully navigating complex sales cycle activities
• Excellent verbal and written communication skills, presentation, and negotiation

skills, with the ability to influence stakeholders at senior and mid-management levels

• Successful track record of pursuing revenue targets and consistently achieving or

exceeding them

• Excellent collaboration skills, with the ability to build trusting internal and external

Relationships.

• Strong Business acumen and familiarity of Information Technology systems.
• Knowledge of cloud computing and Automotive Connected car experience is

desirabe. The candidate should have the ability to lead client conversations in

connected mobility area.

• Experience of working with Japanese clients. Experience of working with clients in

other global markets (India, US, Europe, APAC) would be nice to have.

• Deep knowledge of the automobile industry, customers, dealers, and supply base.
• Deep understanding of the Connected Vehicle Ecosystem and emerging technologies like EV (Electric Vehicle), Autonomous vehicles and a deep understanding of remote diagnostics and service tools. cloud computing and Automotive Connected car

experience is desirable.

• Passionate about customer satisfaction and ability to work independently when

needed

• Passionate problem solver and can focus attention on technical details (take complex problems and break them down into components).

You are a successful candidate if you have

• Build / maintain excellent relationship with B2B clients and partnerships in Japan /

other geographies and ensure success of TCIN's engagements with them.

• Identify and pursue new business opportunities, maintain a healthy sales pipeline

and own the sales cycle activities such as proposal creation, estimation, and

Statement of Work (SoW), in close collaboration with the technical teams.

• Support the efforts for sales planning and manage tracking, reporting, invoicing, and other aspects of sales operations in collaboration with Finance and other teams.
• Support the implementation of business development plan to meet sales targets, expand the company's customer base and ensure a strong presence in the markets.
• Lead client conversations in the connected mobility area, and conduct product

demonstrations, workshops, and training sessions for customers to showcase

product value and benefits.

• Be responsible for revenue generation, profitability, customer satisfaction and

growing the customer base and engagement portfolio.

What is in it for you

• Top of the line compensation!
• You'll be treated like the professional we know you are and left to manage your own

time and workload.

• Yearly gym membership reimbursement & Free catered lunches.
• No dress code! We trust you are responsible enough to choose what's appropriate to wear for the day.
• Opportunity to build products that improves the safety and convenience of millions

of customers

• Cool office space and other awesome benefits!

Our Core Values: EPIC

Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.

Passionate: We are here to build something great, not just for the money. We are always

looking to improve the experience of our millions of customers

Innovative: We experiment with ideas to get to the best solution. Any constraint is a

challenge, and we love looking for creative ways to solve them.

Collaborative: When it comes to people, we think the whole is greater than its parts and

that everyone has a role to play in the success!

To know more about us, check out our Glassdoor page-https://www.glassdoor.co.in/Reviews/TOYOTA-Connected-Corporation-Reviews-E3305334.htm