Senior Manager/AVP - Process Excellence

Job Summary/ Job Opportunity: This is an excellent opportunity for a Manager/Sr. Manager/AVP in Process Excellence to implement and drive quality management within the organization. Your responsibilities would entail coordinating and supporting the business with administration of quality, process and business improvements, and systematically inspect and examine quality system gaps, while also supporting audits for multiple systems standards.

Key Objectives and Major Responsibilities:

• Lead/mentor operational excellence projects using Lean tools/Six Sigma methodology.

• Deliver trainings on quality concepts/ tools and Lean Six Sigma to build Quality DNA

• Partner with teams across diverse business functions (like Underwriting Services, Insurance Operations) to translate business processes into process maps using process mapping tools (like Visio, Celonis etc.)

• Perform data and process analysis to identify improvement opportunities and create Book of Work to delivery efficiency and effectiveness

• Research for industry/business best practices, and benchmarks for processes mapped

• Own committed impact for clients and work with stakeholders to identify, execute, track and report improvement opportunities

Key Capabilities and Competencies:

• Excellent written and verbal communication skills.

• High level of energy to thrive in a multitasking environment.

• Detail oriented with the drive to follow through on critical and time sensitive tasks.

• Knowledge and experience with data analysis, process flow mapping, and documentation

• Excellent knowledge of latest technology, systems and tools to leverage in process improvement

• Proficient in using MS Visio, PowerPoint and Excel

• Self driven Qualification and Experience

• Graduate with 10+ years of work experience with at least 5 years in a Process Improvement role in Insurance domain

• Exposure to leading process improvement projects

• Lean Six Sigma – Green/Black belt certified

• Certifications and working knowledge of latest technology

Suitable professionals with 10+ years of experience in Process Excellence can share their CV at [Confidential Information]