Netcool BA

Role & responsibilities

• Analyze current mode of operations: process, network, and tools related
• Support Solution Architect to define Solution Design (e.g., propose future mode of operations based on current mode of operations, standard solutions and best fit for dedicated cases)
• Convert Solution design into Low-Level design Document
• Update Low Level design document
• Creation of Test Case / Plan document for new features/ enhancement / solution
• Provide support in System Integration Testing
• Provide support in User Acceptance Testing
• Read out of Production Migration Document and support this document
• Provide support in Operation Readiness Testing
• Carry out Analysis / Support of Incident Resolution
• Carry out Analysis / Support of Change request

Preferred candidate profile

experience in Operation background for RAN, CORE, CLOUD, TRANSMISSION of EMS such as Netact (Nokia), Huawei, Zte, Ericsson, etc

• Good working knowledge of
• Automation as Correlation in Auto Ticketing
• EMS Integration with Fault management system
• Troubleshooting related to customer complaints
• Service Assurance/ Fulfilment area.
• Good experience on data base analysis/Management, communication skills to read out / present solution / documents to Customer
• Hands on experience in various Nokia tools like Netcool, Ticketing / OneITSM (Remedy), MyWFM (Field force Management) etc
• Expertise on MS-Excel for data Analysis
• Efficient in conducting SIT/UAT/ORT
• Understanding of the communication protocol like SNMP/CORBA/SYSLOG etc
• High level troubleshooting and support to fix issues

Primary language shall be English

Perks and benefits

Role: Telecom - Other

Industry Type: IT Services & Consulting

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: Telecom

Education

UG: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, Other Graduate, BCA in Any Specialization