Senior IT Application Analyst FIS

Job Title: Senior IT Application Analyst FIS

Location: Gurugram

Type: FTE

Job Profile Summary

The Senior Application Analyst FIS is responsible for advanced technical analysis, application support, and operational oversight for FIS platforms and related enterprise systems. This role works closely with business teams, developers, infrastructure, production support, and vendors to troubleshoot issues, support enhancements, and maintain stable, secure, and efficient application performance.

The ideal candidate brings strong experience in enterprise application support, integration, transaction processing, and operations, with the ability to convert business needs into technical solutions and support both project delivery and day-to-day system reliability.

Key Responsibilities

Provide technical support for FIS applications and related business processes.

Analyze production incidents, defects, processing exceptions, and interface failures to identify root causes and drive resolution.

Gather, document, and validate functional and technical requirements for fixes and enhancements.

Support solution design, testing, deployment, and post-production validation.

Monitor application performance, transaction flows, interfaces, and operational trends to identify risks and improvement opportunities.

Investigate data discrepancies, reconciliation breaks, and failed transactions to ensure end-to-end process integrity.

Support inbound and outbound integrations, including API, file-based, and middleware-enabled interfaces.

Validate data mappings, transformation logic, reconciliation rules, and exception-handling processes.

Support incident triage, problem management, escalation, and release readiness activities, including defect tracking, cutover, and stabilization.

Develop and maintain technical documentation, including process flows, support procedures, control matrices, and issue logs.

Promote automation, establish standards, and pursue ongoing enhancements to minimize manual work and boost system reliability.

Required Qualifications

7+ years of experience in technical analysis, systems analysis, application support.

5+ years of experience supporting FIS applications, including Treasury and Risk Manager, SWIFT Services, and GetPaid.

Strong experience with production support, data flows, transaction processing, and technical dependency analysis.

Working knowledge of APIs, file interfaces, middleware, data mapping, and reconciliation processes.

Experience with testing, defect management, release coordination, and post-production support.

Strong understanding of SDLC, change control, incident management, and operational support processes.

Strong analytical, troubleshooting, and root-cause analysis skills.

Excellent communication skills and the ability to work across business and technical teams.

Excellent written and verbal communication skills, with the ability to work effectively across business and technical teams.

Preferred Qualifications

Experience in financial services, banking platform, fintech, payments, banking technology, or transaction-processing environments.

Experience in various banking file formats, BAI, MT940, CAMT52, etc.

Familiarity with enterprise monitoring, reporting, or service management tools.

Exposure to Agile, Scrum, SAFe, or hybrid delivery methodologies.

Education, Location and others

Bachelor's degree in computer science, Finance, Accounting, or a related discipline.

Location: Global Delivery Center, Gurugram, India

Work Arrangement: Hybrid