. Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
. Monitor the daily in scan and out scan of shipments and related paperwork
. Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
. Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
. Check and hand over delivery sheets to the delivery staff
. Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
. Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution