Senior Executive - Operations

About Us:

DHL Supply Chain India is a leading provider of integratedlogisticssolutions, specializing in warehousing, distribution, and supply chain management. With over100+facilities and15,000+employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future oflogisticsand discover limitless growth opportunities!

Job Scope:

Manage warehouse operations and deliver high service levels to ensure that the team meets results in line with customer-agreed SLAs,in accordance withnetwork procedures and defined standards.

Key Responsibilities:

• Oversee receipt, storage, and dispatch management as per standard operating procedures.
• Serve as the single point of contact for day-to-day coordination with customers.
• Monitor warehouse activities and take necessary actions to achieve company targets and standards.
• Plan and implement strategies for service improvement and performance TAT while managing costs.
• Initiate proactive management to anticipate customer requirements.
• Conduct regular cycle counts, monthly wall-to-wall counts, and stock reconciliation to ensure stock accuracy.
• Introduce Continuous Improvement Programs in line with the growing scope of work.
• Analyse financial data and correlate it with operational performance.
• Manage operations in a high-pressure environment with demands from internal and external customers.
• Lead all aspects of operation planning, including problem management related to warehousing and transportation.
• Administer warehouse staff and contractors, including job allocation for efficient operations.
• Control and monitor management roles and responsibilities of the operation team.
• Ensure timely submission of MIS reports.
• Analyse periodic KPI reports and review with customers for corrective actions.
• Conduct performance reviews of staff against KPIs and take corrective actions as necessary.
• Oversee training, development, and motivation of the team.
• Maintain facility upkeep and ensure safety and SHE compliance.
• Conduct weekly/monthly meetings with customers and management.

Experience: 3 - 5 Years.

Qualification: Any graduate.

Skills and Competencies:

• Strong operational management skills.
• Financial acumen and ability to analyze operational data.
• Proactive management style.
• Effective communication and interpersonal skills.
• Ability to work under pressure and adapt to changing environments.
• Experience in safety and quality assurance practices.