Senior Executive Logistics

Company Description

Tikitoro is India's first personal care brand dedicated to kids and teens, offering safe, toxin-free, and nature-derived products designed to cater to their growing needs. Rooted in a mission to nurture self-care with confidence, health, and sustainability, Tikitoro products meet the highest global standards, including dermatological certification, vegan, cruelty-free, and Made Safe certifications. The brand has been widely recognized for its innovative and ethical approach, earning accolades such as the D2C Company of the Year and Best D2C Gamechanger Brand in Childcare. Tikitoro is committed to creating a healthier tomorrow by empowering young individuals with safe, effective, and environmentally conscious personal care solutions that parents trust.

Role Overview

We are seeking a detail-oriented and proactive Logistics Executive to manage end-to-end B2C shipment operations. The role involves monitoring shipment performance, coordinating with logistics partners, resolving delivery issues, and ensuring a seamless customer delivery experience.

Key Responsibilities

Shipment Monitoring & Execution

• Monitor and track daily shipments, including failed, delayed, and RTO (Return to Origin) orders

• Ensure timely status updates and proactive intervention to minimize delivery delays

• Maintain visibility on shipment lifecycle from dispatch to delivery

Logistics Coordination

• Coordinate with logistics partners such as Shiprocket and Prozo for shipment processing and issue resolution

• Raise tickets for delivery failures, reattempts, and escalations

• Manage shipment scheduling, address corrections, and delivery rescheduling

Issue Resolution & Escalations

• Act as the primary point of contact for logistics-related queries

• Handle escalations related to delayed, lost, damaged, or undelivered shipments

• Raise claims with courier partners and ensure timely closure

Cross-Functional Collaboration

• Coordinate with warehouse and operations teams to resolve dispatch delays, inventory mismatches, and packaging issues

• Ensure alignment between dispatch readiness and delivery timelines

Performance Tracking & Reporting

• Maintain accurate shipment records and dashboards

• Track SLAs, TAT, and courier performance

• Follow up on pending cases to improve delivery timelines and customer satisfaction

Key Skills & Competencies

• Strong understanding of B2C logistics and last-mile delivery operations

• Experience with logistics aggregators (e.g., Shiprocket, Prozo)

• Strong problem-solving and escalation handling skills

• Excellent coordination and stakeholder management

• Attention to detail and data tracking proficiency

Qualifications & Experience

• Bachelor's degree in Logistics, Supply Chain, Business, or related field

• 1–4 years of experience in B2C logistics / e-commerce operations

Mandatory Requirement

• Proficiency in Hindi (spoken and understood) is mandatory (Required for coordination with courier partners, delivery personnel, and cross-regional stakeholders)

Preferred Attributes

• Experience in D2C / e-commerce brands

• Familiarity with courier partners and last-mile delivery networks

• Strong communication and follow-up skills