Senior Executive

EXL IT service management

Bengaluru, India

3-5 Years

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Posted 2 months ago
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Job Description

Experience of 3 to 5 years in US/International HUMAN RESOURCE OPERATIONS process (Onboarding, Benefits /Employee Life Cycle)
Receives large volume of incoming calls from various levels of Employees, responding to routine inquires following established procedures including but not limited to payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution.
Logs all inquiries into a case management system used by the Company, recording and maintaining ticket history and outcomes.
Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
Performs special projects and other duties as assigned.
Performance management for the team, query management from the onshore counterparts and clients
Design training plan for the new joiners and timely review on the process knowledge secured by the new hires.
manage escalations from both internal and external stakeholders,
conduct one-on-one meeting sessions with the DR's (direct reportees) and provide timely feedback, provide process related updates to the team members.
Good experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
Should have the experience on reporting.
Perform Quality checks for Associates and make corrections appropriately.
Excellent communication skills both written and verbal.
Stakeholder management and interaction with clients
Experience in working with US Employees/customers.
Seamless provision of services to the business
Provision of a quality and responsive service
Effective maintenance of master people data and great at typing skills
Ensure all deliverables are accurate and up to date.
Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders.
Delivery of reports in timely manner
Hands on experience Workday, ServiceNow, UKG,Kronos
Open to work night shift
MS Office suite

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Function:

Human Resources

Employment Type:

Full time

About Company

EXL IT service managementJob Source: exlcareers.peoplestrong.com

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217;re your business evolution partner&#8212;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Job ID: 127751105

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