Air Operations & Coordination
Manage end-to-end air operations activities including filing, documentation, coordination with airlines, and ensuring timely dispatch of shipments.
Oversee accurate preparation, verification, and submission of air waybills (AWB), manifests, and regulatory documentation as per aviation and customs requirements.
Coordinate with airline handling agents, ground staff, and internal teams to ensure smooth movement of inbound and outbound air cargo.
Monitor flight schedules, delays, and capacity availability to optimize load planning and ensure timely uplift of consignments.
Documentation & Compliance
Ensure 100% accuracy and timely completion of operational documents including delivery records, pick-up manifests, inspection reports, and shipment logs.
Audit and verify customer documents such as customs paperwork, commercial invoices, and regulatory declarations.
Maintain compliance with DGCA, customs, and local/state regulations related to air cargo handling, safety, and hazardous materials.
Operational Efficiency
Plan and prioritize daily operational tasks to meet TAT, service levels, and performance KPIs.
Coordinate with the pickup/delivery teams to ensure shipments are moved in the correct flow and timelines are met.
Manage inventory accuracy through regular stock audits, reconciliations, and system updates.
Utilize operational tools and scanning systems for accurate data recording, tracking, and reporting.
Safety, Security & Quality
Conduct pre- and post-operation checks to ensure safety compliance for cargo, equipment, and workplace.
Ensure adherence to all safety, security, and quality standards during cargo handling and movement.
Maintain secure handling of shipments and proactively identify and mitigate operational risks.
Customer & Stakeholder Management
Address customer queries, shipment issues, and documentation clarifications promptly and professionally.
Escalate concerns to the relevant teams when required and ensure resolutions within defined timelines.
Identify opportunities to improve customer experience, enhance operational flow, and support revenue generation through value-added services.
Team Contribution & Productivity
Support cross-functional teams to achieve operational goals and service commitments.
Take initiative in identifying process gaps and contributing to continuous improvement activities.
Ensure 100% achievement of KPIs related to TAT, accuracy, service quality, and safety standards.
