About Tech @ Exotel
Exotel powers mission-critical customer communication infrastructure for thousands of enterprises. Our systems process millions of calls, messages, and events every day with extremely high availability and accuracy.
We believe in:
- Distributed, resilient, fault-tolerant systems
- Strong engineering fundamentals and clean abstractions
- A culture of ownership: You build it, you own it
- Scalability, automation, observability, and minimal manual ops
- The right tool for the job our current stack includes Golang, Node.js, Ruby, Java, Aerospike, MySQL, ElasticSearch, and modern cloud-native components.
Role Overview
As the Senior Engineering Manager Billing, Data & Infrastructure, you will own two essential platform functions:
1. Billing Platform (Accuracy, compliance, finance integrity)
2. Data and Infrastructure Platform (Scale, performance, reliability, cost)
This role requires:
- Engineering leadership at the org level
- Architecture-level influence
- Ability to guide complex distributed systems development
- Strong stakeholder and delivery leadership
- Deep operational rigour and obsession with performance & reliability
Key Responsibilities
1. Technical & Architectural Leadership
- Define and drive the technical roadmap for Billing, Data & Infrastructure services at Exotel.
- Guide architecture for distributed systems, data pipelines, storage, and observability.
- Ensure Billing systems meet accuracy, compliance, and scale requirements.
2. Billing Platform Ownership
- Own end-to-end billing systems, including rating, charging, invoicing, taxation, and reconciliation.
- Partner with the CFO's office for financial accuracy, audits, and reporting.
- Improve automation, data integrity, and system scalability.
3. Data, Infrastructure & Platform Engineering
- Lead teams managing compute, storage, networking, CI/CD, and cloud infrastructure.
- Ensure high availability, performance, and operational excellence.
- Drive monitoring, alerting, SLOs, cost optimisation, and deployment automation.
- Drive big data architecture, design, deployment and optimisation
4. Delivery & Execution
- Translate strategic goals into clear engineering plans and milestones.
- Own delivery timelines, quality, and engineering health metrics.
- Establish strong processes for reviews, testing, incident management, and releases.
5. People & Team Leadership
- Build and mentor high-performing engineering teams.
- Drive a culture of ownership, learning, and engineering excellence.
- Enable growth paths for engineers and leads.
6. Stakeholder & Cross-Functional Collaboration
- Work closely with Product, CFO's office, Architects, and business leaders.
- Communicate priorities, trade-offs, and progress clearly.
- Align teams around long-term platform strategy.
Must-Haves
- 1014+ years of experience with a deep engineering background in backend or distributed systems.
- 35+ years of engineering leadership (people + delivery).
- Proven success in leading high-scale infrastructure, platform, or distributed system teams.
- Strong experience with Billing/financial systems or data integritycritical systems.
- Ability to drive architecture, influence senior technical leaders, and guide complex designs.
- Experience working with cloud-native technologies and modern DevOps practices.
- Strong communication, stakeholder management, and cross-functional leadership.
Good-to-Haves
- Experience with data infrastructure: pipelines, analytics frameworks, distributed databases.
- Exposure to AI/ML for anomaly detection, automation, or optimisation.
- Experience in telecom/CPaaS/payments or other high-availability domains.
- Deep understanding of systems reliability (SLOs, SLAs, capacity, performance engineering).
- Hands-on experience with optimizing cloud cost, infra automation, or internal platform services.
Why This Role Is High-Impact
- Own systems that directly affect Exotel's revenue, trust, and global scale.
- Shape the foundational infrastructure that powers millions of daily communication events.
- Lead two mission-critical teams with strategic charter and influence.
- Be part of a strong engineering culture that values autonomy, impact, and technical excellence.
