- Remote Technical Troubleshooting & Support
- Branch applications and POS systems.
- Network connectivity (LAN/WAN, routers, switches).
- Printers, scanners, and general peripherals
Monitoring of the IT infrastructure as per the SOP
- Follow Runbook/SOP to resolve event alarms
- Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure
- Incident, Service Request, Problem and Change Management
- Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA
- Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP
- Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process
Network Troubleshooting, Switches, Routers, Communication Skills
