Senior Engineer-Core Optimization

Cradlepoint is looking for a Senior Engineer - Core Optimization to join our team. In this role, you will be responsible for the design, optimization, and auditing of networks to meet evolving customer requirements. You will focus on executing design, audit, and optimization services, owning a part of the solution and contributing to the overall service process. A key aspect of this role is ensuring timely delivery, optimal performance, and high quality in accordance with Cradlepoint's requirements and customer contracts.

What You Will Do: Key Responsibilities

• Be accountable for the day-to-day delivery of assigned projects towards the Market Area (MA).
• Be responsible for Nomination & Planning Activities.
• Work with market area teams to execute delivery plans in a time-bound manner.
• Understand customer queries and proactively act on them.
• Interact with internal and external stakeholders for delivery execution.
• Analyze EPC/5GC CORE & IMS Core network performance and investigate the root cause(s) of performance degradations.
• Perform on-demand analysis on specific issues (e.g., new performance degradation, customer complaints).
• Provide recommendations to the customer to solve identified issues (e.g., IMS or EPC equipment parameter tuning with targeted values).
• Analyze, develop, and create new KPIs, counters, and dashboards to complement our solution with added-value use cases, addressing major customer challenges.
• Assist the customer's team in enriching solutions with new use cases.
• Suggest enhancements for tools with specific KPIs and new dashboards in a Big Data and virtualized environment.
• Perform workshops to transfer telecom knowledge and/or knowledge about new features/solutions to the customer's team.
• Provide technical advice and support to customers and other teams in the network domain.
• Participate in customer presentations to expose findings and recommendations from analysis.

The Skills You Bring: Required Qualifications

• Education: Full-time Bachelor's degree or higher in ECE, IT, or CS.
• Deep knowledge in Packet CORE architecture, especially in 5GC & EPC Packet Core.
• Good knowledge of LTE, VoLTE, VoWiFi, Roaming, and handover signaling flows and network configurations in Packet Core.
• Understanding of performance management counters and events.
• Experience in defining Key Performance Indicators (KPIs) and establishing thresholds.
• Ensure that KPIs are met according to SLA and share recommendations to improve network quality issues.
• Experience in KPI analysis, correlation, and troubleshooting capabilities.
• Ability to define KPI dashboards and custom reporting tailored to customer needs.
• Evaluate the impact of KPI deviation and provide support in critical and emergency cases.
• Knowledge of network performance monitoring tools (e.g., ITK, EPP, ENIQ, ENM, S-KPI, Cisco Prime, etc.) and implementing/scheduling automated performance reporting.
• Knowledge of End-to-End network architecture.

Desirable Skills

• 5G SA or NSA experience.

Behavioral Competencies

• Delivering Results & Meeting Customer Expectations
• Analyzing
• Planning & Organizing
• Applying Expertise & Technology
• Presenting & Communicating Information
• Deciding & Initiating Action