Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking an experienced Senior Director of Engineering to lead multiple teams in our Bangalore office and serve as a critical senior leader within the Cloud and Production Engineering (CPE) organization. In this role, you will oversee software engineers responsible for designing and optimizing core developer experiences to maximize productivity across all of Docusign engineering. Additionally, you will take direct responsibility for the Storage-as-a-Service platform, building a multi-role team focused on infrastructure, orchestration, and production excellence.
As a senior leader in Bangalore, you will establish a center of gravity and provide the strategic thinking necessary to maximize the success and impact of all local CPE teams. Finally, you will be responsible for attracting key talent and maintaining high performance to ensure CPE remains a best-in-class organization as its presence grows.
This position is a people manager role reporting to the Vice President, Cloud Engineering.
Responsibility
- Act as CPE's senior on-site leader: represent the group locally, drive engagement, coordinate cross-functional work, and ensure operational excellence
- Build self-sustaining, autonomous teams in Bangalore that are aligned with Docusign and CPE priorities
- Define and execute the DevEx strategy: establish goals, roadmaps, and success metrics (e.g., MTTR, merge-to-deploy time, build/test cycle time, change failure rate)
- Improve the onboarding and experience of internal developers adopting and using our microservices platform
- Build robust observability for the developer journey: telemetry, dashboards, SLA/SLOs, and feedback loops; publish transparent KPIs
- Partner with product and platform teams to remove bottlenecks, reduce flaky tests, and right-size environments; lead cross-org initiatives and migrations
- Drive safe change management and incident response for build/test/release systems; own reliability, capacity planning, and cost efficiency across this domain
- Establish engineering standards, documentation, and enablement programs (training, office hours, inner-source contributions)
- Build and lead high-performing managers/ICs; provide clear expectations, coaching, and career growth pathways
- Attract, hire, and retain top talent; scale teams aligned to business priorities
- Foster an inclusive, high-accountability culture centered on impact, craftsmanship, and continuous improvement
- Bridge time zones effectively; ensure crisp handoffs and decision velocity with US counterparts
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 15+ years of combined software development and management experience across at least 3 different languages
- 10+ years of hands-on software development as an individual contributor
- Demonstrated ownership of developer productivity/dev tooling, CI/CD, build/test infrastructure, or internal platforms at meaningful scale
- Demonstrated ownership of production-grade services with high-availability
- Proven record of delivering measurable velocity and reliability improvements backed by data and clear KPIs/OKRs
- Strong systems thinking with hands-on familiarity in several of:
- CI/CD platforms and pipelines (e.g., GitHub Actions, Azure DevOps, Jenkins), artifact repos, release orchestration
- Source control workflows at scale (monorepo/multirepo, protected branches, code owners, policy enforcement)
- Test strategy/infra (parallelization, caching, flakiness reduction, hermetic builds)
- Observability for DevEx (logs/metrics/traces, dashboards, SLOs; e.g., OpenTelemetry, Prometheus, Grafana)
- Cloud/container foundations (Kubernetes, containers, IaC such as Terraform), and environment management
- Experience leading India-based teams in a global organization with US reporting lines
- Bachelor's in CS/EE or equivalent practical experience
Preferred
- Expertise in C#, React, and Python
- Familiarity with secure SDLC, policy-as-code, and governance (secrets management, SBOM, supply-chain security)
- Cost/perf optimization for build/test fleets and ephemeral environments
- Hands-on depth in one or more stacks (e.g., .NET, Java, Node/Python) and modern build systems
- Excellent stakeholder management and communication across time zones and be able to influence senior leaders and align diverse teams
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.
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