About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.
- Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
- 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year
- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity:
- Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences.
- Learn the inner workings of a startup and grow alongside the company.
- Get hands-on experience building and optimizing systems, processes, and workflows.
- Collaborate directly with founders, sharing insights and receiving valuable feedback.
- Be part of a growth-stage brand with a clear path to becoming a future leader.
Responsibilities:
- Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media.
- Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns.
- Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction.
- Customer Records: Maintain and update customer records with detailed and accurate information based on interactions.
- Product Knowledge: Develop an in-depth understanding of the company's offerings to deliver accurate and helpful support.
- Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics.
- Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience.
- Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction.
Qualifications:
- A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment).
- Strong communication skills and a customer-centric mindset.
- Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools
- Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences.
Why Join Us
- Work in a supportive and innovative environment that encourages personal and professional growth.
- Be part of a company that values customer satisfaction as its core priority.
- Enjoy the opportunity to lead and contribute to impactful projects in a growing organization.
- Ready to make a difference in the customer journey Join us as a Senior Customer Support Executive and be the voice that represents our brand!
