About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 150,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
- Businesses drive 2580% of revenues using AiSensy
- Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity
- Work with a dynamic, fast-growing team passionate about customer success.
- Gain hands-on experience in building and optimizing support systems and processes.
- Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Responsibilities
- Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
- Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
- Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
- Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
- Product Knowledge: Develop deep expertise in AiSensy's platform to deliver effective solutions.
- Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
- Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
- Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.
Qualifications
- 26 years of experience in customer support or a related role (B2B SaaS experience preferred).
- Strong communication skills with a customer-first mindset.
- Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
- Comfortable working in international shift timings (2 PM 11 PM IST).
Why Join Us
- Be part of a supportive and innovative environment that values growth.
- Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
- Directly contribute to the success of brands generating a large share of revenues via AiSensy.
- Grow your career in a company where customer satisfaction is the top priority.
