Job Description
Corporate Overview
In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we're just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you're helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.
About the team
Own EMEA customer advocacy, community activation, and customer awards to build credibility, trust, and pipeline across priority markets. This role turns customer proof into scalable programmes across events, campaigns, sales plays, and digital channels, with clear governance and measurable outcomes.
Location: India (working UK hours, approximately 2:00 PM to 10:00 PM IST)
Life at Proofpoint as a Senior Customer Marketing Manager, EMEA
- Customer advocacy engine: Identify and recruit customer champions, manage permissions, and build a steady pipeline of advocacy assets: stories, quotes, videos, speaking abstracts, and reference support.
- Customer community and activation: Run a virtual customer community that can be activated for sales events, ABM roundtables, and peer engagement to build or accelerate pipeline. Build repeatable customer touchpoints that activate upsell and cross-sell motions through community programmes, roundtables, and sales plays.
- Peer validation and review programmes: Activate proof and peer validation in-region to support demand and expansion, including Gartner Peer Insights and peer review programmes tied to key campaigns and customer moments.
- Customer awards programme: Own the Customer Awards programme end to end: brief the microsite, manage nominations, coordinate judging, handle winner communications, and deliver amplification packages to customers and employees. Runs on an April to March cycle each year.
- Content creation: Create customer testimonials, case studies, quote cards, and video clips from events and award winners. Support development of higher-value white papers, reference-based reports, and campaign proof points, working closely with customers, sales, and product marketing.
- AI-enabled content workflows: Use AI tools to accelerate research, drafting, repurposing, and performance optimisation while maintaining quality, accuracy, and brand voice.
- Impact reporting: Track outputs and outcomes including advocacy asset pipeline, community engagement, peer review volumes, award participation, and contribution to meetings and pipeline influence where measurable.
What you bring
- 6 to 8+ years in B2B marketing, customer marketing, advocacy, or integrated programmes in enterprise technology.
- Proven experience building and managing customer advocacy programmes and communities at scale.
- Strong content creation and editorial discipline across long-form and short-form formats, including case studies and testimonials.
- Confident working with enterprise customers and senior stakeholders, with high judgement and strong governance.
- Experience running awards programmes and managing end-to-end programme logistics.
- AI fluency for content creation workflows and optimisation.
- Highly organised operator who can run multiple workstreams without creating complexity.
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtProofpoint.
