Senior Business Analyst

About Fleet Management

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

As a Senior Business Analyst in our Digital/IT team, you'll be a key resource guiding our PARIS ecosystem to new heights. This isn't just about mapping requirementsit's about defining and delivering transformative solutions that power 600+ ships and 27,000 seafarers worldwide. You'll bridge the language of data and strategy, turning stakeholder visions into actionable roadmaps that propel our ecosystem from concept to cutting-edge reality.

Key Roles and Responsibilities

As a Senior Business Analyst, your typical day might include:

1.Strategic Navigator: Define Product Requirements and Vision

Pioneer solutions - Develop clear user stories and requirements that align with our PARIS product vision, ensuring every feature addresses genuine user needs

Decode stakeholder needs - Transform vague or unclear demands into clear functional AND non-functional requirements using critical thinking, distinguishing between desired features and mission-critical objectives

Shape the future - Partner with Product Owners and the CX team to evolve the product roadmap, balancing ambition with feasibility whilst challenging assumptions to ensure long-term strategic value

Identify risks and opportunities - Proactively surface risks, gaps, and opportunities to ensure roadmaps remain on track and ensure successful delivery

2. Problem-Solver: Turn Data into Decisive Action

Prioritisation: Manage multiple product roadmaps with discipline, prioritising based on business value and impact

Unlock insights: Analyse user feedback and UX analytics to understand what is working, what is not, and why. Translate findings into actionable strategies that improve product performance

Mentor the next generation - Guide other Business Analysts with your expertise, fostering excellence through clear thinking, rapid iteration, and effective collaboration

3. Collaborative Architect: Build Bridges Between Vision and Reality

Lead cross-functional partnerships Coordinate across IT, operations teams and external stakeholders to understand requirements, negotiate priorities, and ensure solutions support Fleet's objectives

Drive change adoption - Design and execute rollout strategies for new products and capabilities, ensuring smooth adoption through training, communication, and stakeholder engagement because impact only matters when solutions are embraced

4. Continuous Improvement: Elevating Quality Through Learning & Innovation

Drive continuous improvement - Identify and highlight opportunities for process improvement that benefit individual contribution and broader team effectiveness

Stay current - Maintain knowledge of industry best practices, tools and methodologies to enhance capability and delivery quality

Embody excellence - Model collaborative, learning-focused values aligned with team standards and Fleet Management's commitment to operational excellence

Internal:

Operational Product Owners & other stakeholders (Based in HK, India, Singapore, Cyprus, Philippines, China)

Customer Experience (CX) team including Product Team, UX Designers and QA Engineers (based in HK & India)

Job Experience, Functional Knowledge and Qualifications

Indicate the minimum and preferred education and experience for this job and any licenses and certifications required.

ESSENTIAL

You must have all these skills and experiences

• 5+ years of experience working in a Business Analysis or Senior Business Analysis role in developing repeatable, scalable IT products

• Effective and confident communication in written and spoken English getting messages across clearly and concisely

• Strong mindset on understanding the use of data to help drive prioritisation - demonstrated through the use of either advanced Excel skills or use of database skills such as SQL and Elasticsearch or Google Analytics for UX analytics

• Lead change management initiatives across a large department / company to land new capability smoothly and effectively

• Demonstration of influencing senior stakeholders (Director level including C-Level)

• Evidence of mentoring other Business Analysts to help them grow and reach their potential

• Applied experience in AI prompting for research, use case discovery, requirements gathering, and data analysis

DESIRABLE

It's great if you have these too

• Proficiency with JIRA (sprint planning, backlog refinement), Figma (design collaboration and feedback), and cross-tool workflow coordination. Comfortable managing design-to-delivery handoffs

• Demonstrated experience in Agile/Scrum environments, with the flexibility to adapt across Waterfall or Hybrid methodologies depending on project context

• Qualification in process mapping (such as Lean Six Sigma)

• Maritime / Shipping industry experience would be a huge plus or similar industries such as Aviation, Logistics, or Transport