Senior Business Analyst

PRIMARY RESPONSIBILITIES:

Documents processes, workflows, and stories during Process Consulting Workshops ensuring that requirements are understood and delivered to specification

Leads the story grooming and writing process, collaborating with the project team to prioritize and document business and process requirements

Supports the Business Process Consultant and Technical Architect in sprint planning.

Supports management of the RIDAC and creates new stories during the Execution phase

Supports or delivers OCM activities such as knowledge transfer, documentation, and training

Engages stakeholders in proper, prompt, and frequent grooming of project documentation and artifacts via clear written and verbal communication

Acts as a backup to the Business Process Consultant and Engagement Manager role when needed, facilitating scrum meetings, status reporting, and showbacks

Collaborate and contribute to the organization to support continual improvement of customer delivery, best practice processes, collateral

REQUIRED SKILLS/EXPERIENCE:

5+ year(s) of experience in at least one ServiceNow module or application (ITSM, ITOM, GRC, SecOps, or other additional products)

5 + years (s)of experience in Line of Business

5+ year(s)of Consulting experience (internal or external customers)

5+ years (s) of industry experience (Pharma, telecoms, manufacturing, finance)

Experience partnering with key stakeholders/executives

5+ year(s) of experience writing stories and grooming requirements

REQUIRED SOFT SKILLS:

Work independently with customers on implementations and remote services

Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

Working English language proficiency: writing, reporting, verbal/oral communication; must be an effective presenter

Proven troubleshooting skills

Remain innovative, creative, and self-directed

Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

EDUCATION:

Any Bachelors degree

ServiceNow Certified System Administrator is required

ServiceNow Certified Implementation Specialist is strongly preferred, and any additional ServiceNow Certifications are a plus