Senior Business Analyst

Company Description

Analytics Saves at Work (aSaw) specialises in AI-powered solutions tailored to address complex business challenges. Services include product development, artificial intelligence/machine learning models, data services & governance, business intelligence & analytics, and more. The company values integrity, excellence, inquisitiveness, and cooperation and serves diverse markets globally.

Location: Hyderabad

Job Description:

aSaw is looking for a Data Engineer to play a crucial role in enabling the client's organisation to effectively leverage data for decision-making, insights generation and business growth.

Job Overview:

Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements

Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling

Excellent analytical and communication skills

Work independently and as part of a team with colleagues at all levels

Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution

Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise

Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems

Identify best practices and implement them in engagements

Responsibilities:

Create user stories to document requirements

Review existing user stories to understand requirements and technical architecture documentation for solution

Support integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.

Configure less complex components of the ServiceNow HRSD solution to meet identified business requirements, process guides, and user stories

Provide configuration options to meet specific requirements identifying respective pros and cons for each option

Ensure that ServiceNow standard practices are utilized for all configurations and customizations

Provide insight and expertise into the ServiceNow HRSD configurations and custom application development

Education:

Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

Minimum of 2 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD

Required Qualifications:

Experience with designing and developing ServiceNow workflows

Foundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL's, Import Sets, Transform Maps, and Update sets

Good understanding of ServiceNow architecture and best practices

Knowledge and experience with JavaScript, JSON, REST, and SOAP

Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)

Knowledge and support of ServiceNow upgrade process

Proficient in Agile development and all phases of the Application Development Lifecycle

Experience with software development support tools (e.g. Jira, Rally, etc.)

Certified ServiceNow System Administrator (CSA)

Preferred Qualifications:

ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM, HRSD, CSM, etc.)

ITIL and DevOps experience and certification

Master's degree MBA / MCA / Master's in Software Engineering