Role & responsibilities
It's a completely non-voice role.
Recording customer information accurately
- Establish a good working relationship with the Sales/Operations team in processing customer sales orders and ensure effective communication.
- Providing efficient and accurate administration support to the Sales and operations team(such as inputting engineer timesheet information on a weekly basis and processing engineer expenses)
- Supporting the sales teams with any updates to sales orders. Proactive management of open work orders service and callouts
- Ensure that all necessary information is accurately recorded in the relevant systems
- Communicating with various departments, including Sales and Assessors
- Proactive management of open work order, servic,e and callouts
- Ensure own email inboxes and the team's shared inbox are managed effectively
- Ensure portals are updated and responded to within the agreed SLA
- Work to KPI's and SLA's.
- Dispute resolution, price, and contract queries.
