Senior Associate - Billing

Job Summary

• As a Senior Associate in Billing, you will be responsible for overseeing the billing operations, managing billing staff, and ensuring the accuracy and efficiency of the billing process
• You will work closely with various departments within the organization to collect, process, and record billing information
• Your role involves maintaining billing records, resolving billing discrepancies, and providing excellent customer service to clients regarding billing inquiries

Key Responsibilities:

• Billing Operations:Supervise and manage the billing process from invoice generation to delivery
• Review and verify billing data, ensuring accuracy and completeness
• Prepare and send out invoices to clients on a timely basis
• Monitor accounts to ensure timely payments and follow up on overdue accounts
• Process adjustments and resolve billing disputes or discrepancies
• Team Management:Lead and mentor a team of billing professionals, providing guidance and support
• Assign tasks and responsibilities to billing staff, ensuring optimal productivity
• Conduct regular training sessions to enhance the team's skills and knowledge
• Record Keeping and Reporting:Maintain accurate records of billing activities, transactions, and collections
• Prepare and present regular billing reports to management, highlighting key metrics and trends
• Analyze billing data to identify process improvements and efficiency opportunities
• Customer Service:Address customer inquiries and concerns related to billing in a professional and timely manner
• Collaborate with customer service teams to resolve client issues and provide exceptional service
• Establish and maintain positive relationships with clients to facilitate smooth billing processes
• Compliance and Documentation:Ensure compliance with relevant laws, regulations, and company policies in billing practices
• Keep updated with changes in billing regulations and implement necessary changes in processes
• Maintain documentation related to billing procedures and policies