Senior Analyst - Business Solutions (Business Analyst – Adoption & Monitoring)
About The Role
Focus on tracking adoption metrics, call data, and cost analysis, providing insights to optimize operations and product decisions.
Key Responsibilities
- Track call volumes, latency, and success/drop-off rates.
- Maintain cost-per-minute analysis, using ₹1/min as benchmark.
- Prepare adoption dashboards and surface actionable insights.
- Work closely with Product and Program Managers to identify trends and improvement areas.
- Ensure data accuracy and timely reporting.
Qualifications & Skills
- Experience in data analysis, business intelligence, or operations monitoring.
- Strong knowledge of metrics tracking, dashboards, and BI tools.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to communicate insights to technical and non-technical stakeholders.
