Senior Account Manager

Job Title: Senior Account Manager

Location: Rohini, New Delhi (On-site)

Shift Timings: 6:30 PM to 3:30 AM IST

Language Requirement: Fluent in Tamil and English

Role Overview

• We are looking for a high-performing Senior Account Manager to join our team in Rohini for our US/night shift operations. In this role, you will be the strategic partner and primary point of contact for key client accounts, with a specific focus on managing Tamil-speaking stakeholders and regional client teams.
• You will be responsible for driving account health, client retention, business expansion, and overseeing the efficient deployment of resources assigned to your accounts.

Key Responsibilities

1. Account Management & Strategic Growth (70%)

• Client Relationship Ownership: Build, nurture, and maintain strong, long-term relationships with key client executives and stakeholders.
• Regional & Strategic Alignment: Serve as the primary bilingual bridge for Tamil-speaking clients to ensure clear communication, cultural fit, and seamless delivery.
• Revenue Expansion: Identify account growth opportunities (upselling/cross-selling), lead contract renewals, and increase overall account value.
• Client Satisfaction & Escalation: Act as the main escalation point for client concerns, ensuring fast resolution and maintaining high NPS/satisfaction scores.
• Business Reviews: Conduct regular quarterly business reviews (QBRs) and status meetings to report performance, SLAs, and value delivered.

2. Resource & Delivery Oversight (30%)

• Capacity & Allocation: Work closely with delivery teams to ensure the right resources are mapped to client requirements.
• Utilization & Margins: Monitor resource utilization, project staffing costs, and account profitability.
• Requirement Planning: Gather upcoming talent/project needs directly from clients and align staffing pipelines accordingly.

Must-Have Qualifications

• Language: Professional fluency in Tamil (spoken and written) and English.
• Experience: 4+ years of hands-on experience in Account Management, Client Success, or Business Development (preferably in IT staffing, consulting, or services).
• Shift Readiness: Comfortable working the 6:30 PM to 3:30 AM IST shift on-site at our Rohini office.
• Commercial Acumen: Proven track record of managing account P&L, contract renewals, and account expansion.