Senior Account Manager

Purpose of the Role:

This is a middle management role aimed at retaining existing clients and ensuring all clientele experience the utmost business satisfaction of being associated with Medi Assist.

Key Responsibilities:

• Review the performance of all the key Pan India accounts and address the possible areas of improvement to enhance stakeholder satisfaction.
• Be a team player and leader by periodically reviewing the team's performance, setting goals and targets, and encouraging upskilling for efficient client management.
• Prepare interim performance reports for these accounts for both the internal and external stakeholders.
• Organize employee engagement sessions and upskilling for team members through training, coaching and any relevant mentoring sessions.
• Handle escalations and associated documentation if any.
• Managing the key stakeholders of the assigned accounts and ensuring their employees have a seamless claims experience by making sure the services provided are per the agreed SLA.

Essential Qualification:

Any graduate degree from a recognized Indian University

Preferred Qualification:

MBA graduate with 10-12 years of experience in a front-facing role

Recommended Experience:

• Having 4 - 5 years of experience working with TPAs and Brokers in General Insurance, Life Insurance, or Health Insurance.
• Experienced in managing large accounts and a team of 10+ members in either a TPA/Broker/Insurance/hospital.
• Excels in market analytics while thriving in a customer-oriented role.
• Comfortable working in an environment that fosters inter-departmental coordination and contribution.

You are our perfect candidate if you:

• Have a thorough understanding and functioning of Healthcare Insurance
• Can communicate well in verbatim and writing.
• Can understand the essence of time management and organization.
• Enjoy challenges and is result-oriented
• Have the people skills equivalent to that of a ship's captain.
• Care deeply about customer service and customer satisfaction
•  Are willing to express thoughts when required, open to inclusions and diversity, involved in the team, proactive and committed to simplifying healthcare
•  Are self-motivated and committed to the role