Senior Account Manager

About MAD:

At MAD, we're more than a digital agency we're a creative collective blending design and storytelling to craft scroll-stopping, thumb-pausing brand moments. Our team works across industries, turning briefs into bold, strategic campaigns that don't just look good they perform.

Benefits at MAD:

We've worked hard to foster a flexible and employee-friendly culture. Some policies we're proud of include:

• Hybrid Working Model: Office on Tuesdays, Wednesdays, and Fridays. Mondays and Thursdays are remote (optional office access).
• Medical Insurance: Health insurance and accident coverage for all employees.
• Paid Extended Medical Leave: If you're unwell and unable to work, your sick leave remains protected.
• Annual Reset Leave: 57 days off at the end of the year so everyone can reset before the new year begins.
• Extended Work From Home: Flexibility to work remotely when travelling back home or when required.
• Compensatory Offs: If you work beyond regular hours, you receive comp offs along with travel and meal reimbursements.

Location: Koramangala, Bangalore (Hybrid)

Experience: 46 years

Role Overview:

The Senior Account Manager is responsible for the management, strategy and execution of client accounts. He/she will own the client relationship and will be responsible for long-term planning, strategic consulting and business development.

Job Description:

Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel.

Meeting/discussing with clients to understand their requirements and communicating the same to the team.

Working with the team to conceptualize a digital campaign that meets the client's brief.

Managing client's social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics).

Presenting campaign ideas and budgets to the client.

Providing inputs while creating digital campaigns and strategies.

Ensuring that communication flows effectively within the agency team working on the account.

Refining the details of campaigns and ensuring that client's challenges are being addressed.

Presenting creative work to clients for approval/modification.

Managing budgets and campaign costs.

Creating reports for clients (campaigns and more).

Monitoring the effectiveness of campaigns and taking necessary steps to optimize them.

Arranging and attending meetings in order to maintain a healthy relationship b/w client and agency.

Creating pitches, along with the creative team.

Accountable for account success, delivery quality and client satisfaction.

Play the role of collaborator in the team that works on a particular account.

Qualifications:

Excellent client servicing skills, including oral and written communication.

Exceptionally strong interpersonal and client management skills.

An expert storyteller with superior presentation skills to effectively present and sell ideas to clients.

Able to understand and translate complex business challenges and consumer insights into smart digital solutions.

Ability to collaborate effectively with all the teams of the agency.

Sound business acumen and negotiation skill.