Description
We are seeking a Semi-Voice Office Agent to join our team in India. The ideal candidate will have 4-6 years of experience in a customer service role, with a strong ability to handle calls and provide exceptional service to our clients.
Responsibilities
- Handle inbound and outbound calls efficiently while maintaining a professional demeanor.
- Assist customers by providing product and service information, resolving inquiries, and addressing complaints.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with team members to meet performance targets and improve customer satisfaction.
- Follow scripts and guidelines to ensure consistent communication with customers.
Skills and Qualifications
- 4-6 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and customer-focused mindset.
- Proficient in using CRM software and MS Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks.
