SAP OTC Process Lead

Job Overview:

• SAP Process Leads with 15+ years of SAP & 4-5 years of industry experience, having an expert-level knowledge of a primary process area & integrations with other process streams.
• A good understanding of at least one industry domain & complete value chain; having executed multiple SAP engagements with customers in the industry.
• Lead SAP adoption initiatives in the context of Digital Transformation in the customers journey for your specific track & clearly demonstrating the business value.
• Lead large strategic SAP transformation deals with a global scope, take end-to-end responsibility of SAP solutioning for respective track working with SMEs across multiple geographies.
• Drive the solution strategy by working with account team, sales, partners, and shape the deals in tune with the competitive scenario, client priorities, and technology suitability/viability.
• Defend developed solutions and offerings internally at the BU/MU/SBU level.
• Plan, lead, and present solutions in client meetings/orals/workshops.
• Interact with customers, understand the requirements, propose solutions/methodology, etc.
• Drive innovation/transformation agenda in large existing accounts, provide delivery and solution assurance.
• Support and guide solutions and offerings in the Capability (COE).
• Provide expert support to various projects and delivery engagements.
• Drive performance evaluation, feedback, and correction processes in collaboration with delivery managers.
• Guide, develop, mentor a team of architects/SMEs and continuously drive solutioning capability enhancement/improvement/industrialization/reusability/automation.

Primary Skills:

• 15-20 years+ of SAP Solution and Delivery experience with a functional background in Sales.
• Excellent knowledge of S/4HANA Sales & Distribution (Sales Cycle from Lead to Cash), Pricing, AATP, Special Sales processes, Invoicing plans, Operational Reporting.
• Experience in S/4HANA Service Management, SAP CRM / SAP Customer Experience (Sales & Service Cloud).
• Global implementation experience (Template Design/build, Global rollouts).
• Knowledge and experience of working in agile ways of working for Design and Build.
• Expert understanding of the overall process of Greenfield/Brownfield (System Conversion), Architecture, Configuration, management, and day-to-day operation of SAP S/4HANA environment.
• Experience in integrating SAP ERP solutions with other SAP & Non-SAP solutions in respective process areas.
• Industry knowledge/sector know-how in manufacturing, Auto, Retail, CPG, Lifesciences, Oil & Gas is a plus.

Secondary Skills:

• Understands how business works, can articulate in business language, and can translate solution/technology propositions into business value.
• Very good understanding of the competitive landscape in SAP/enterprise space, partner ecosystem in tune with continuously evolving market dynamics.
• SAP S/4HANA Certification(s), in core areas preferred.
• Experienced in a multi-cultural, multi-location distributed global delivery setup.
• Excellent communication skills in verbal and written English.
• Very good capabilities and experience in people management and stakeholder management.
• Experience in representing the practice/organization in industry events/forums.