Job Description
Role Overview
Zensar is seeking an experienced
SAP FICO Consultant to support
AMS engagements for global clients. The role focuses on
L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a
SLAdriven, ITILbased support environment.
Responsibilities
Key Responsibilities
AMS Support & Incident Management
- Provide L2/L3 production support for SAP FI and CO modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring financerelated incidents
Enhancements & Change Requests
- Handle minor enhancements and configuration changes in FI/CO
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
Business & Client Interaction
- Act as functional SPOC for FICO AMS support
- Interact with finance users across US / EU / APAC regions
- Participate in AMS governance calls, SLA reviews, and status reporting
Testing & Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledgetransfer activities
Integration Support
- Handle FICO integration issues with:
- MM (GR/IR, vendor accounting)
- SD (billing, revenue posting, credit management)
- Asset Accounting & Controlling objects
Qualifications
Required Skills
SAP FI
- GL, AP, AR
- Asset Accounting
- Bank Accounting & Payment programs
- Monthend and Yearend closing activities
SAP CO
- Cost Center Accounting
- Internal Orders
- Basic exposure to COPA
- Cost allocations and settlements
AMS / Support
- 2-4+ years of AMS / production support experience
- Strong knowledge of ITIL processes, SLAs, incident & problem management
- Experience with ServiceNow / Remedy / JIRA
Preferred Skills (Zensar Focus)
- Exposure to S/4HANA Finance support
- Experience handling audit, compliance, and SOXrelated issues
- Clientfacing coordination & governance exposure
- SAP FI or CO certification (good to have)
Soft Skills
- Strong analytical and troubleshooting abilities
- Confident client & stakeholder communication
- Ability to work under pressure in AMS environments
- Excellent documentation and reporting discipline
Key Deliverables (Zensar Expectations)
- 95% SLA & KPI adherence
- Reduction in recurring finance incidents
- High CSAT (Customer Satisfaction Score)
- Auditready documentation and compliance
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
