Job Description

Zensar is looking for an experienced SAP FICO + FTM (Funds & Treasury Management) Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, problem management, minor enhancements, and continuous improvement across Finance and Treasury processes in a SLA‑driven, ITIL‑based environment.

Responsibilities

Key Responsibilities✅ AMS Support & Incident Management

Provide L2/L3 production support for SAP FI, CO, and FTM/Treasury modules
Resolve incidents, service requests, and defects within agreed SLAs
Perform root cause analysis (RCA) and implement permanent fixes
Proactively reduce recurring finance and treasury‑related issues

✅ Treasury & FTM Support

Support Cash & Liquidity Management
Handle Bank Communication Management (BCM) and payment issues
Support In‑House Cash / Cash Position monitoring
Resolve issues related to treasury transactions and bank integrations
Ensure accurate FI postings and reconciliation from treasury activities

✅ Enhancements & Change Requests

Handle minor enhancements and configuration changes in FICO and FTM
Prepare Functional Specifications (FS) and coordinate with ABAP teams
Support release cycles, transport management, and regression testing

✅ Business & Client Interaction

Act as functional SPOC for FICO + FTM AMS support
Interact with finance and treasury users across US / EU / APAC regions
Participate in AMS governance calls, SLA reviews, and status reporting

✅ Testing & Documentation

Perform unit testing, integration testing, and UAT support
Maintain ticket documentation, SOPs, KT documents, and knowledge base
Support transition and knowledge‑transfer activities

Qualifications

Required SkillsSAP FICO (Strong)

FI: GL, AP, AR, Asset Accounting, Bank Accounting
CO: Cost Centers, Internal Orders (COPA – working knowledge)
Month‑end & year‑end close support
Strong FI–MM and FI–SD integration

SAP FTM / Treasury

Cash & Liquidity Management
Bank Communication Management (BCM)
Cash Position / In‑House Cash (working knowledge)
Treasury transactions and postings
Integration with FI and payment processes

AMS / Support Experience

3–5+ years of AMS / production support
Strong understanding of ITIL processes, SLAs, incident & problem management
Hands‑on experience with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

Exposure to S/4HANA Finance / Treasury support
Experience handling audit, compliance, and SOX‑related issues
Client‑facing coordination and governance exposure
SAP FI / CO / Treasury certification (good to have)

Soft Skills

Strong analytical and troubleshooting abilities
Confident communication with finance and treasury stakeholders
Ability to work under pressure in AMS environments
Excellent documentation and reporting discipline

Key Deliverables (Zensar Expectations)

≥95% SLA & KPI adherence
Reduction in recurring finance and treasury incidents
High CSAT (Customer Satisfaction Score)
Audit‑ready documentation and compliance

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

SAP AMS FICO and TRM Consultant - Hyderabad