Job Description
Zensar is looking for an experienced
SAP FICO + FTM (Funds & Treasury Management) Consultant to support
AMS engagements for global clients. The role focuses on
L2/L3 production support, problem management, minor enhancements, and continuous improvement across Finance and Treasury processes in a
SLA‑driven, ITIL‑based environment.
Responsibilities
Key Responsibilities✅ AMS Support & Incident Management
- Provide L2/L3 production support for SAP FI, CO, and FTM/Treasury modules
- Resolve incidents, service requests, and defects within agreed SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring finance and treasury‑related issues
✅ Treasury & FTM Support
- Support Cash & Liquidity Management
- Handle Bank Communication Management (BCM) and payment issues
- Support In‑House Cash / Cash Position monitoring
- Resolve issues related to treasury transactions and bank integrations
- Ensure accurate FI postings and reconciliation from treasury activities
✅ Enhancements & Change Requests
- Handle minor enhancements and configuration changes in FICO and FTM
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
✅ Business & Client Interaction
- Act as functional SPOC for FICO + FTM AMS support
- Interact with finance and treasury users across US / EU / APAC regions
- Participate in AMS governance calls, SLA reviews, and status reporting
✅ Testing & Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
Qualifications
Required SkillsSAP FICO (Strong)
- FI: GL, AP, AR, Asset Accounting, Bank Accounting
- CO: Cost Centers, Internal Orders (COPA – working knowledge)
- Month‑end & year‑end close support
- Strong FI–MM and FI–SD integration
SAP FTM / Treasury
- Cash & Liquidity Management
- Bank Communication Management (BCM)
- Cash Position / In‑House Cash (working knowledge)
- Treasury transactions and postings
- Integration with FI and payment processes
AMS / Support Experience
- 3–5+ years of AMS / production support
- Strong understanding of ITIL processes, SLAs, incident & problem management
- Hands‑on experience with ServiceNow / Remedy / JIRA
Preferred Skills (Zensar Focus)
- Exposure to S/4HANA Finance / Treasury support
- Experience handling audit, compliance, and SOX‑related issues
- Client‑facing coordination and governance exposure
- SAP FI / CO / Treasury certification (good to have)
Soft Skills
- Strong analytical and troubleshooting abilities
- Confident communication with finance and treasury stakeholders
- Ability to work under pressure in AMS environments
- Excellent documentation and reporting discipline
Key Deliverables (Zensar Expectations)
- ≥95% SLA & KPI adherence
- Reduction in recurring finance and treasury incidents
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation and compliance
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
