We are looking for a Salesforce Manager to lead and evolve our Salesforce platform as we move toward an AI-driven commercial and service operating model.
This role sits within our Office of Transformation, which owns global enterprise platforms including Salesforce, SAP, enterprise data platforms, and AI initiatives.
As a mid-sized but rapidly growing global company, we offer something many large organizations cannot: the opportunity to own platforms end-to-end, drive real transformation, and gain global exposure across multiple markets and business functions.
This is a high-impact role for someone who wants to move beyond administration and become a platform leader shaping the next generation of AI-enabled CRM systems.
What You Will Own
Salesforce Platform Leadership
- Own and evolve our Salesforce environment (Sales Cloud and Service Cloud)
- Manage administration, configuration, and platform optimization
- Ensure stability, performance, and governance of the platform
AI & AgentForce Deployment
- Lead deployment of AgentForce AI agents across service and operational workflows
- Implement automation for:
- customer service
- IT support
- case management
- operational processes
- Integrate Salesforce with Microsoft Teams, knowledge bases, and enterprise systems
Sales Operations & Forecasting
- Support and maintain our custom forecasting framework
- Ensure reliable pipeline visibility and forecasting integrity
- Work with commercial leadership to improve Salesforce usability
Commercial Process Optimization
- Improve and streamline:
- quote generation
- contract management
- sales workflows
- Partner with the sales organization to improve the user experience of Salesforce
Platform IntegrationS
- Support integration between Salesforce and:
- SAP
- enterprise data platforms
- MuleSoft
- AI services and automation tools
What Makes This Role Unique
This is an opportunity to work in a mid-sized global organization where platform leaders can have real influence.
You will gain exposure to:
- global commercial operations
- enterprise platform architecture
- AI and automation deployments
- cross-functional transformation initiatives
Salesforce in our environment is not just a CRM it is becoming a core platform for commercial intelligence and AI-enabled operations.
What We Are Looking For
- 7+ years of Salesforce experience
- Strong experience with Sales Cloud and Service Cloud
- Experience with Flows, automation, and Salesforce configuration
- Strong understanding of CRM data models and sales operations
- Experience integrating Salesforce with enterprise systems
- Ability to translate business requirements into scalable Salesforce solutions
Nice to have:
- Experience with AgentForce or AI-powered Salesforce automation
- Experience with MuleSoft integrations
- Experience with cloud voice / telephony integrations
- Experience supporting services or commerce operations in Salesforce
- Experience improving quote processes and contract workflows
Location
Hyderabad, India HiTec City
