Salesforce

Job Description

Responsibilities:

Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public group

Managing the day-to-day support of our Salesforce platform, ensuring system stability, and delivering high-quality service to internal user

Will lead and mentor a team of support engineers, providing technical guidance and ensuring the team's effectiveness in resolving production issues.

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, territories and other routine tasks

Resolve user support tickets

Oversee incident management, ensuring all issues are prioritized, assigned, and resolved within agreed SLA timelines

Communicate effectively with users and stakeholders about issue status, changes, and any ongoing system maintenance.

Implement and maintain integrations between Salesforce and other systems.

Monitor system performance and troubleshoot issues as they arise.

Provide user support, training, and documentation as needed.

Skills:

Service cloud - Proven work experience as a Salesforce Administrator with developer experience or similar role with 12+ yrs. of experience

Lead and guide the team on daily basis. Need to adhere to the process for the ticket processing.

Assigning resources to shift and controlling the flow of work between 2 shifts.

Salesforce Admin and Developer Certifications (e.g., Salesforce Administrator, Platform Developer I/II) are highly preferred.

Experience with Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.

Strong knowledge of Salesforce data model, security model, workflows, and validation rules.

Experience in performing Salesforce upgrades and ensuring successful integration

Strong data management abilities

In-depth knowledge of Salesforce products and their functionalities

Heroku knowledge is a plus.

Responsibilities:

Service cloud - Proven work experience as a Salesforce Administrator with developer experience or similar role with 6 -8 yrs. of experience

Experience with Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.

Communicate effectively with users and stakeholders about issue status, changes, and any ongoing system maintenance.

Responsible for Debugging issues, providing technical guidance and resolving user support tickets/issues

Role requires a blend of Salesforce Administrative and Salesforce Development experience

Troubleshoot and resolve user-reported issues related to Salesforce objects, workflows, reports, dashboards, and system performance.

Handle configuration issues including security settings, page layouts, validation rules, workflows, process builders, and Lightning flows.

Manage and prioritize production support tickets, ensuring timely resolution within SLAs.

Identify root causes of recurring issues and provide long-term solutions to reduce operational disruptions.

Create and update knowledge base articles and user documentation to help users troubleshoot common issues independently.

Able to identify the root cause related to Data related issue and identify the scenario.

Able to work in Shifts