Role: Sales Force Developer
Experience: 57 Years
Location: Chennai
Mode: Permanent | Onsite
Notice Period: Immediate or up to 15 days
Job Description
We are looking for an experienced Salesforce Field Service Lightning (FSL) Developer / Consultant to design, develop, and optimize FSL capabilities that enhance field operations, scheduling efficiency, and service delivery. The role requires strong hands-on skills in Salesforce FSL, Service Cloud, and core development technologies.
Key Responsibilities
- Develop and customize FSL components: Work Orders, Service Appointments, Work Types, Skills, Territories, Scheduling Policies.
- Build Salesforce solutions using Apex, LWC, Visualforce, Triggers, Flows.
- Configure and optimize FSL Mobile App for field technicians.
- Implement Dispatcher Console, scheduling optimization, and resource allocation.
- Integrate Salesforce with external systems using REST / SOAP APIs.
- Work with functional teams to convert business needs into technical solutions.
- Support configuration tasks, field mappings, and FSL data model setup.
- Perform unit testing, UAT support, and ensure quality deliverables.
- Troubleshoot production issues and implement fixes.
- Maintain technical documentation (data flows, sequence diagrams, design specs).
Required Skills & Experience
- 58 years of Salesforce development experience with strong FSL expertise.
- Deep understanding of Service Cloud (Case Management, Entitlements).
- Strong hands-on experience with Apex, LWC, Aura Components, SOQL/SOSL, Flows.
- Experience with Dispatcher Console, Scheduling Policies & Optimization.
- Solid understanding of Salesforce security model, sharing rules, permission sets.
- Familiarity with deployments (Change Sets, Git-based CI/CD).
Soft Skills
- Excellent communication & cross-functional collaboration
- Strong understanding of field operations & service workflows
- Problem-solving mindset with attention to detail
- Ability to work independently & in Agile teams
Nice-to-Have
- Salesforce FSL Certification / Service Cloud Certification
- Experience with Salesforce Mobile Publisher or Mobile SDK
- Knowledge of Community Portals for field service
- Exposure to Field Service Analytics
