Requirements
- 10+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles.
- Salesforce Certified Administrator certification.
- Salesforce Certified Platform Developer I certification.
- Strong expertise in Salesforce configuration across Sales Cloud and Service Cloud; Marketing Cloud is a plus.
- Hands-on experience with Apex, Lightning Web Components (LWC), triggers, asynchronous processing, SOQL/SOSL, custom metadata, and APIs.
- Experience owning Salesforce architecture, technical design, security, performance, deployment, code quality, and production support.
- Experience implementing AI or advanced analytics capabilities within CRM platforms.
- Strong understanding of CRM data architecture, governance, data quality, APIs, middleware, and data synchronization.
- Experience leading or mentoring Salesforce developers, administrators, analysts, or platform support teams.
- Experience supporting Marketing, Sales, Customer Service, and Analytics functions.
- Strong stakeholder management and communication across technical and non-technical teams.
- Bachelor's degree in Business, Information Systems, Data Science, Computer Science, or a related discipline; equivalent experience considered.
- Advanced Salesforce, architecture, Marketing Cloud, or AI-related certifications are preferred.
- Experience in B2B, distribution, manufacturing, or multi-ERP environments is a plus.
Responsibilities
- Own Salesforce as the enterprise CRM platform across Marketing, Sales, Customer Service, Analytics, and Technology.
- Define CRM strategy, roadmap, architecture, and backlog priorities.
- Provide technical leadership across Salesforce development, architecture, integrations, security, performance, and deployment.
- Review solution designs and oversee code quality, testing, maintainability, and Salesforce best practices.
- Guide developers and technical teams through complex Salesforce, integration, performance, and governor-limit challenges.
- Identify and manage Salesforce technical debt, legacy integrations, inefficient automation, and platform risks.
- Lead CRM data governance, validation, profiling, cleansing, UAT, and quality assurance.
- Design and optimize Salesforce workflows, automation, and business processes.
- Support integrations with ERP, PIM, SIM, eCommerce, data platforms, and AI tools.
- Evaluate and scale AI-enabled CRM capabilities including predictive insights, recommendations, and automation.
- Enable CRM data for personalization, forecasting, and intelligent customer interactions.
- Own Salesforce dashboards, reporting, analytics, and data readiness.
- Hire, coach, mentor, and develop CRM team members.
- Drive user adoption through training, documentation, enablement, and change management.
- Manage Salesforce releases, enhancements, platform health, and production issues.
- Partner with vendors, developers, architects, administrators, Data, Analytics, and Technology teams.
Job Details
Remote - India | USA Shift: 6:00 PM to 3:30 AM IST
Interview Process
- Recruiter Screening
- Salesforce Technical Assessment
- Hiring Manager Round
- Leadership & Stakeholder Round
- Final Interview
