Salesforce Business Analyst

Merkle BB

Pune

3-8 Years

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Posted 6 days ago
Over 100 applicants

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Job Description

ResponsibilitiesAssist in gathering and documenting business requirements from stakeholders.
Analyze current business processes and identify areas for improvement.
Document functional and technical requirements, user stories, and acceptance criteria.
Create process flow diagrams and other visual representations of business processes.
Support the configuration and testing of Salesforce solutions.
Assist in the development of training materials and user documentation.
Provide ongoing support to users and address user questions.
Work with the development team to ensure requirements are understood and implemented correctly.
Participate in Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
Effectively communicate with team members and stakeholders.
Requirements4+ years of experience working as a Business Analyst.
Understanding of Sales Cloud features, opportunity management & Sales Processes.
Familiarity with Salesforce out-of-the-box functionality.
Experience with Agile process and principles.
Strong analytical and problem-solving skills with excellent organizational and time management skills.
Excellent verbal and written communication skills.
Ability to work remotely and asynchronously with team members across different countries and time zones.
Be able to manage the complexity of communications depending on the audience, whilst maintaining clarity of communication.
Must be a self-starter and willing to get stuck in.
Strong organizational skills and resourcefulness.
Proven ability to deliver on commitments.
Salesforce Administrator 201 Certification preferred.
Certifications such Certified Agile Product Owner, Certified Agile Scrum Master etc would be advantageous.

More Info

Job Type:

Permanent Job

Industry:

Management Consulting

Role:

Business Analyst

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Merkle BB

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Job ID: 117055269

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