About The Opportunity
We are seeking an experienced Salesforce Business Analyst with a strong background in Salesforce administration to join our team. As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions by analysing business requirements, translating them into functional specifications, and providing Salesforce administration support. Your expertise in Salesforce configuration, customization, and data management will be essential in ensuring the successful implementation and optimization of Salesforce solutions.
Role & Responsibilities
- Gather and analyse business requirements from stakeholders and subject
matter experts.
- Translate business requirements into functional specifications, user stories,
and process flows.
- Collaborate with cross-functional teams, including developers,
administrators, and project managers, to design and configure Salesforce
solutions.
- Perform Salesforce administration tasks, including user management, security
settings, profiles, roles, and permission sets.
- Configure and customize Salesforce objects, fields, workflows, validation rules,
and process automation to meet business requirements.
- Perform data analysis and mapping to ensure data integrity and successful
data migration.
- Conduct training sessions and provide ongoing support to end users on
Salesforce functionality and best practices.
- Assist in testing and quality assurance activities to ensure successful
deployment and user acceptance.
- Stay updated on Salesforce platform enhancements and new featuresto
recommend process improvements and system optimizations.
- Collaborate with project managers to ensure timely and successful project
delivery.
Requirements
- Bachelor's degree in computer science, Information Systems, Business
Administration, or a related field.
- Minimum of 5 years of experience as a Salesforce Business Analyst, with a
focus on Salesforce administration.
- Salesforce Administrator certification is required.
- Strong understanding of Salesforce platform capabilities, including Sales
Cloud and Service Cloud.
- Proficiency in Salesforce configuration, including custom objects, fields,
workflows, validation rules, and process automation.
- Experience with Salesforce data management and integration, including data
migration, data mapping, and data cleansing.
- Solid understanding of user management, security settings, profiles, roles,
and permission sets.
- Ability to gather and analyse business requirements effectively and translate
them into functional specifications and user stories.
- Excellent documentation skills, with the ability to create clear and concise
process flows, use cases, and functional specifications.
- Strong analytical and problem-solving skills, with the ability to think critically
and propose innovative solutions.
- Excellent communication and interpersonal skills, with the ability to
collaborate effectively with stakeholders at all levels.
- Knowledge of Agile methodologies and experience working in Agile
project environments is a plus.
- If you are a self-motivated individual with a passion for Salesforce and a
strong background in business analysis and administration, we encourage
you to apply. Join our dynamic team and contribute to the success of our
Salesforce initiatives.
Skills: workflows,user stories,requirements gathering,salesforce administration,service cloud,salesforce configuration,sales cloud,user management
