About Naviam:
Naviam partners with organizations worldwide to streamline their asset management journey through an unparalleled combination of expertise, innovative solutions, and unwavering commitment. Born from the unification of seven industry leaders and backed by over three decades of experience, Naviam delivers cutting-edge enterprise asset management (EAM) solutions and services. Our approach is built on flexibility, collaboration, and partnership allowing us to provide highly tailored solutions that dynamically evolve with our customers changing needs. With our expanded scale and deep industry expertise, we navigate the complexities of modern asset management, introducing new ways of thinking and unlocking innovative technologies that drive impact and lasting value for organizations globally.
We're looking for a Salesforce Administrator to own the day-to-day health of our Salesforce environment and support our end users. In this role, you'll triage and resolve user issues, implement enhancements and configuration changes, maintain clean access and permissions, build and maintain reports and dashboards, and run user onboarding/offboarding workflows. You'll also own ongoing operational tasks to ensure data is entered correctly and processes are followed. You'll partner closely with Sales, RevOps, Customer Success, Support, and IT to keep Salesforce reliable, easy to use, and aligned to evolving business needs.
Key Responsibilities
- Provide day-to-day support for Salesforce users: intake requests, troubleshoot issues, and resolve defects with clear communication and documented outcomes.
- Triage and manage incoming work (tickets/requests), balancing quick-turn fixes with planned improvements and release management.
- Execute Salesforce administrative and data-entry activities; define clear SOPs, handoffs, and audit checks to maintain accuracy and consistency.
- Implement minor configuration changes such as page layouts, fields, validation rules, record types, picklists, flows (simple), approval processes, and assignment rules, following change control and testing practices.
- Maintain user access, permissions, profiles/permission sets, roles, sharing rules, and groups in alignment with least-privilege and audit requirements.
- Own user onboarding and offboarding processes in Salesforce (user creation/deactivation, access provisioning, queue membership, permission sets, training enablement, and data ownership transitions).
- Build and maintain reports and dashboards; partner with stakeholders to translate questions into the right reporting outputs.
- Monitor data quality and process adherence; proactively identify and resolve common issues (duplicates, missing fields, inconsistent stage definitions, etc.).
- Perform ongoing data hygiene and quality assurance tasks (including manual checks) to confirm required fields are completed correctly, records follow standards, and exceptions are resolved or routed to the right owner.
- Run recurring operational checks and reconciliations (e.g., lead/account/contact completeness, status/stage hygiene, ownership routing, queue/backlog reviews) and coordinate corrections with end users, RevOps, or offshore support teams as applicable.
- Support integrations and adjacent systems as needed (e.g., managed packages, email/calendar, marketing automation, support tools) by assisting with mapping, basic troubleshooting, and vendor escalation.
- Maintain system documentation: configuration notes, runbooks, permissioning matrix, onboarding/offboarding checklists, and release notes.
- Collaborate with stakeholders to gather requirements, propose options, and deliver small enhancements iteratively.
- Support sandbox management, basic deployments, and testing (UAT coordination for changes, regression checks for critical workflows).
Required Qualifications
- 2+ years of hands-on Salesforce Administration experience (or equivalent combination of experience and training).
- Experience with user support, ticket triage, and troubleshooting across standard Salesforce functionality.
- Experience with core configuration: objects/fields, layouts, validation rules, record types, profiles/permission sets, roles/sharing.
- Strong reporting skills: building reports, dashboards, and understanding data model impacts on reporting.
- Ability to translate business requests into clear requirements and practical configuration solutions.
- Strong written communication and documentation habits.
Preferred Qualifications
- Experience supporting Sales Cloud (and/or Service Cloud) in a growing organization.
- Experience with case management, queues, assignment rules, and knowledge processes (if supporting Service Cloud).
- Experience with data imports/exports and tools such as Data Loader, Data Import Wizard, DemandTools, or similar.
- Familiarity with basic release management and deployment practices (sandboxes, change sets, DevOps tooling).
- Experience supporting managed packages and integrations (e.g., marketing automation, CPQ, billing, support desk tools).
- Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Business Analyst).
Working Style & Core Skills
- Customer-service mindset: responsive, patient, and solutions-oriented with end users.
- Organized and reliable: can manage a queue of requests, set expectations, and follow through.
- Detail-oriented: validates assumptions, tests changes, and keeps access/permissions accurate.
- Curious and proactive: identifies patterns in issues and proposes improvements to reduce recurring work.
- Collaborative: works effectively with RevOps, Sales leadership, Support/CS teams, and IT/security.
