Key Responsibilities
Salesforce Administration & Operations
- Administer and maintain the Salesforce platform, ensuring day-to-day operational stability
- Manage user access, roles, profiles, sharing rules, and security settings while enforcing best practices
- Perform proactive system maintenance, including security reviews, release updates, health checks, and Optimizer
- Oversee sandbox environments, backups, and integration with other applications
- Identify and implement improvements to optimize platform efficiency and adoption
Support & Troubleshooting
- Handle support tickets and resolve technical issues promptly
- Collaborate with cross-functional teams to gather requirements and implement solutions
- Provide guidance and training to users to ensure effective platform utilization
Governance & Compliance
- Ensure governance, compliance, and adherence to organizational policies across Salesforce processes
- Monitor system usage and maintain documentation for audits and internal controls
- Stay updated on new Salesforce features and enhancements to keep the platform future-ready
