The primary objective of CRM Admin within the Salesforce COE is to:
- Deliver a high level of support of the productive CRM systems as well as the IT Solutions belonging to their landscape (users, data)
- Administer, customize and maintain the CRM Platforms, both productive and non-productive
- Manage licensing and compliance (quality, security and data privacy)
- Follow the deployment management process and control its effective implementation and use
- stay up to date of technical innovations and manage upgrades and releases delivered by the solution editor
Additional details:
- Understand and promote Global Salesforce initiatives and Global solution approach
- Contribute to IT support of solutions in scope complying with Service Levels, including user and data support
- Makes sure the platforms are maintained in the best health possible, customize, manage and maintain the platforms, and implement configurations
- Maintain a high level of compliance to quality, security standard, data privacy requirements
- Manages user administration, including roles settings and licensing in compliance with contractual commitments with the solution editor
- Maintain data integrity ensuring data accuracy, consistency and completeness within the organisation, implement data quality controls, validation rules and data governance practices.
- Operates the deployment management process, including orchestrating, planning, scheduling, and controlling solution builds through different stages and environments
- Manages releases and upgrades delivered by the solution editor
- Deliver actionable analytics
- Define and document processes, procedures and data flows related to all the administration of the platforms
