Salesforce Administrator
Experience : Relevant 1- 2 years in Salesforce Administration , Configuration , implementation
Location : Hyderabad / Bangalore/ Pune
Hybrid: 2- 3 days
Shift : EMEA shift - as required US shift ( support for NAM ) during business needs
Skills : Salesforce admin certified ( Global certification ) Trailhead beginner course certified ,Should know platform end to end ( Single POC ) , seamless user experience , Expertise Automation and AI capabilities , Plug and play ,
Excellent communication , VMS or MSP ( domain preferred )
Job Summary:
We are seeking a dedicated and certified Salesforce Administrator to support SCA's global requirements. In this role, you will effectively configure, manage, and optimize the Salesforce platform to ensure optimal performance and integration. You will act as the primary platform expert, ensuring seamless user experiences, maintaining data integrity, and leveraging modern Salesforce automation and AI tools.
Key Responsibilities:
- Platform Configuration & Optimization: Configure, upgrade, and optimize Salesforce systems using declarative functionality (clicks, not code) to build solutions.
- User & License Management: Oversee all aspects of user management, including creating new user accounts, setting up roles, profiles, permission sets, public groups, and configuring password policies.
- Data Security & AI Readiness: Act as the first line of defense for platform security and data governance. Clean up technical debt and ensure high data quality to prepare the organization for emerging AI tools like Agentforce.
- Automation & Reporting: Build and manage advanced workflows, process automation (such as Flow Builder), reports, and dashboards to streamline business processes and track key metrics.
- Troubleshooting & Support: Resolve user support tickets, identify system bugs, and gather requirements from users and stakeholders to constantly improve the platform.
- Training & Documentation: Provide ongoing user training and maintain clear, up-to-date documentation. Facilitate user adoption of Salesforce tools and ensure team members are capable of utilizing the platform effectively.
Required Qualifications & Expertise:
- Mandatory Certification: Must hold an active Salesforce Certified Administrator credential.
- Required Training: At a minimum, completion of the Trailhead - Admin Beginner course, demonstrating a strong foundational understanding of User Management, Data Security, and Customization Basics..
- Experience: Proven work experience as a Salesforce Administrator (minimum of 1-2 years of experience) with extensive knowledge in the administration, maintenance, and creation of Salesforce databases.
- Soft Skills: Strong communication, storytelling, and stakeholder management skills to effectively translate business needs into technical requirements.
- Forward-Looking Knowledge: Familiarity with modern Salesforce advancements, including automated workflows, and an understanding of AI/Agentforce capabilities.
